The Housing Ombudsman record, made searchable

What Landlord Record is

The official Housing Ombudsman publishes its determinations as a slow archive you can only filter by landlord name, and it only publishes performance reports for landlords with five or more findings in a year. Landlord Record is the independent search and accountability layer over that public record: we take every landlord, every decision and all the compensation the Ombudsman has ordered and turn it into something you can search, rank, compare and analyse. They archive the raw record; we make it a usable public accountability tool.

What we do that the official archive doesn't

The Housing Ombudsman's published decisions are the primary source, and we link back to them on every page. What we add is the layer that makes the record usable:

Put simply: the official site is built to publish decisions; Landlord Record is built to make them searchable, comparable and accountable. Start with landlord profiles, the rankings, the compensation calculator or our data & methodology page.

Our data & methodology

Our single source is the determinations published by the Housing Ombudsman Service under the Open Government Licence v3.0. We structure that public record into a consistent dataset — outcomes, complaint categories, orders and compensation — and generate every headline figure on the site from it at build time.

• Source: the Housing Ombudsman's published decisions, licensed under the OGL v3.0.
• Updates: the index is refreshed as the Ombudsman publishes new determinations, so decisions and landlords are added over time.
• Included: determinations and their outcomes, the complaint categories and themes they cover, orders made and compensation ordered.
• Excluded: anything that would identify an individual resident — we report on landlords and decisions, not complainants — and any matter not in the published record.
• Always linked back: every decision page links to the original Ombudsman determination so you can verify it at source.

Full details are on our data & methodology page. We summarise and analyse the Ombudsman's published material; this page and this site are not produced by the Ombudsman.

Editorial standards & corrections

This is money-and-legal (YMYL) information, so we hold it to a clear standard. Every page is sourced to the published record, dated with a last-updated date, and produced by a named researcher — the Landlord Record research team, independent analysts of Housing Ombudsman decisions. We use neutral language, report what the determination says, and avoid marketing hype.

If something looks wrong, tell us. Email corrections@landlordrecord.co.uk with the landlord or case reference and what appears incorrect. Because every page links back to the original determination, we check corrections against the published source and update the record where it supports the change.

Independence

Landlord Record is independent and is not affiliated with, or endorsed by, the Housing Ombudsman Service. We organise and analyse decisions published under the Open Government Licence.

The Housing Ombudsman is the official, independent body that investigates complaints about social landlords in England and publishes the determinations we analyse. For its Scheme, Complaint Handling Code and remedies guidance, see the Housing Ombudsman website.