Guides
Plain-English explainers about the Housing Ombudsman, written for residents and sourced to the Ombudsman's own guidance.
What is maladministration?
The Housing Ombudsman's findings explained, and how maladministration, partial and severe differ.
How to complain to the Housing Ombudsman
A step-by-step guide: complain to your landlord first, then escalate, and what to expect.
How Housing Ombudsman compensation works
How the Ombudsman decides compensation and how to read the indicative ranges. Not legal advice.