Guides
Plain-English explainers about the Housing Ombudsman, written for residents and sourced to the Ombudsman's own guidance.
What is maladministration?
The Housing Ombudsman's findings explained, and how maladministration, partial and severe differ.
How to complain to the Housing Ombudsman
A step-by-step guide: complain to your landlord first, then escalate, and what to expect.
How Housing Ombudsman compensation works
How the Ombudsman decides compensation and how to read the indicative ranges. Not legal advice.
How much compensation for housing disrepair?
Typical Housing Ombudsman compensation amounts for damp, mould and repair delays, from real award data.
Housing disrepair claims explained
The three routes to a fair outcome — landlord complaint, Ombudsman and court — compared honestly.
How to complain about your housing association
A step-by-step guide to complaining, escalating, and checking your landlord's record first.
Taking your complaint to the Housing Ombudsman
Eligibility, the process, timescales, and what the Ombudsman can order — plus how to read your decision.
Which housing association has the most complaints?
The landlords with the most upheld Ombudsman findings, ranked from our live decisions data.
Damp & mould compensation
What the Housing Ombudsman actually awards for damp and mould complaints, from real award data.
Is my landlord responsible for damp and mould?
The law, who is responsible, and what to do — backed by real Ombudsman decisions.
Awaab's Law explained
Timescales, your rights, and the damp-and-mould record behind the law.
The worst housing associations in the UK (2026)
The landlords with the most severe maladministration findings, from our live decisions data.
No win no fee housing disrepair: the real cost
What no-win-no-fee solicitors take, and the free Housing Ombudsman alternative.
How the compensation calculator works
What our Ombudsman compensation calculator does, and how to read its ranges.
Disrepair compensation amounts by issue
What the Ombudsman awards for damp, leaks, heating and more — from real data.
How long does the Housing Ombudsman take?
Realistic timescales for an Ombudsman complaint, and how to speed it up.
Is it worth complaining to the Housing Ombudsman?
What you can realistically get, and how often the Ombudsman finds against landlords.
Housing Ombudsman decisions explained
How to find and read published Ombudsman determinations.
How to check your landlord's Ombudsman record
Look up any landlord's full complaints record before you complain.
Clarion Housing complaints record
Clarion's full Housing Ombudsman record: findings, severe cases and how to complain.
L&Q complaints record
L&Q's Ombudsman record: maladministration, compensation and how to complain.
Peabody complaints record
Peabody's Housing Ombudsman record and how to make a complaint.
Sanctuary Housing complaints record
Sanctuary's Ombudsman findings and how to complain.
Notting Hill Genesis complaints record
Notting Hill Genesis's Housing Ombudsman record and how to complain.
Southern Housing complaints record
Southern Housing's Ombudsman record and how to complain.
How long does a landlord have to fix repairs?
Legal duties and realistic timescales for repairs, with what the Ombudsman has found.
What to do if your landlord won't fix repairs
The full escalation path when repairs are ignored — complaint, Ombudsman, council, court.
Your right to repair explained
The Right to Repair scheme: qualifying repairs, timescales and compensation.
Black mould in a rented home: rights & health
The health risks, your rights, and what the Ombudsman has ordered for damp and mould.
Is it illegal for a landlord to ignore damp?
The legal position under the Fitness Act and Awaab's Law, and how it's enforced.
No heating or hot water: your rights
Why it's an emergency repair, the timescales, and how to get it fixed fast.
Pests in social housing: whose responsibility?
When rats, mice and infestations are the landlord's responsibility, and what to do.
Council house repairs explained
Repair categories, timescales, emergencies and how to escalate.
The Renters' Rights Bill explained
What the Bill changes for social tenants: Section 21, Decent Homes, Awaab's Law and more.
The Decent Homes Standard explained
The criteria your landlord must meet, and what to do if your home fails them.
Section 21 and social tenants
What Section 21 is, how it applies to social tenancies, and its abolition.
Tenant Satisfaction Measures (TSMs) explained
What TSMs are, who reports them, and how they relate to Ombudsman complaints.
The Regulator of Social Housing explained
What the RSH does, the consumer standards, and how it differs from the Ombudsman.
Homes (Fitness for Human Habitation) Act: your rights
What makes a home unfit, and how to use the Act against your landlord.
What the Housing Ombudsman can (and can't) do
The Ombudsman's real powers and limits, and when to use it.
Compensation for damp & disrepair in a council house
What council tenants can claim, with real Ombudsman award data.
How long does a housing disrepair claim take?
Realistic timelines for the Ombudsman and court routes, and how to speed them up.
Can you claim compensation from your housing association?
How to claim, what you can claim for, and real award data.
How to complain about your council as a tenant
The path for council tenants, and who to escalate to.
The social housing complaints procedure
Stage 1, stage 2 and the Ombudsman — the standard complaint stages explained.
The Complaint Handling Code explained
What the statutory Code requires of landlords, and how to use it.
Free housing complaint letter template
A copy-paste template with examples for every stage of a complaint.
Designated persons & MP referrals to the Ombudsman
The alternative route to the Ombudsman, and how it has changed.
The most complained-about landlords in the UK (2026)
The landlords with the most upheld Ombudsman findings, ranked from live data.
Landlords with the most damp & mould complaints (2026)
The worst landlords for damp and mould, with Awaab's Law context.
Which landlords pay the most compensation? (2026)
The landlords ordered to pay the most by the Housing Ombudsman.
Social housing complaints in 2026: the numbers
The headline figures on decisions, maladministration and compensation.
Housing Ombudsman maladministration league table 2026
The full league table of landlords by maladministration rate.