Rankings · Updated 2026

The worst housing associations in the UK

Ranked from 18,064 published Housing Ombudsman determinations — by upheld findings of maladministration, severe findings, and compensation ordered. Built only on the Ombudsman’s own record.

How to read this. The first table ranks by the number of upheld findings — the biggest landlords appear high simply because they own the most homes. The second ranks by maladministration rate, a fairer measure. Look at both. Journalists and researchers can also download the league table as CSV.

Most upheld maladministration findings

#	Housing association	Upheld	Severe	Decisions	Mal. rate	Compensation
1	London & Quadrant Housing Trust £673,843 · 92%	1,010	217	1,099	92%	£673,843
2	Clarion Housing Association Limited £446,692 · 85%	782	113	918	85%	£446,692
3	Peabody Trust £344,325 · 87%	527	88	606	87%	£344,325
4	Southern Housing £250,819 · 91%	434	81	475	91%	£250,819
5	Notting Hill Genesis £274,306 · 85%	428	71	501	85%	£274,306
6	Sanctuary Housing Association £226,692 · 82%	337	62	409	82%	£226,692
7	Metropolitan Thames Valley Housing (MTV) £142,528 · 93%	328	35	354	93%	£142,528
8	Hyde Housing Association Limited £161,062 · 90%	312	41	346	90%	£161,062
9	The Guinness Partnership Limited £127,993 · 86%	284	40	329	86%	£127,993
10	A2dominion Housing Group Limited £147,162 · 92%	247	54	268	92%	£147,162
11	Orbit Group Limited £129,362 · 89%	187	34	210	89%	£129,362
12	Paragon Asra Housing Limited £99,098 · 92%	179	30	195	92%	£99,098
13	Stonewater Limited £91,214 · 89%	177	28	200	89%	£91,214
14	The Riverside Group Limited £66,430 · 85%	164	16	194	85%	£66,430
15	Home Group Limited £89,090 · 87%	162	26	186	87%	£89,090
16	Sovereign Network Group £62,704 · 91%	137	43	150	91%	£62,704
17	Places for People Group Limited £80,603 · 89%	125	10	141	89%	£80,603
18	One Housing Group Limited £60,815 · 84%	124	30	147	84%	£60,815
19	GreenSquareAccord Limited £66,126 · 85%	116	29	137	85%	£66,126
20	Wandle Housing Association Limited £68,245 · 94%	112	22	119	94%	£68,245
21	Sovereign Network Homes £88,065 · 89%	106	11	119	89%	£88,065
22	Onward Homes Limited £61,062 · 90%	99	10	110	90%	£61,062
23	Midland Heart Limited £41,179 · 72%	91	6	127	72%	£41,179
24	Torus62 Limited £36,790 · 77%	86	16	111	77%	£36,790
25	Abri Group Limited £38,639 · 83%	86	11	103	83%	£38,639

Highest maladministration rate (20+ decisions)

The share of each landlord’s decisions in which the Ombudsman found against it — a fairer measure than raw volume.

#	Housing association	Mal. rate	Decisions	Severe
1	Golding Homes Limited 29 decisions	97%	29	0
2	Eastlight Community Homes Limited 20 decisions	95%	20	1
3	Origin Housing Limited 59 decisions	95%	59	12
4	Shepherds Bush Housing Association Limited 52 decisions	94%	52	0
5	Wandle Housing Association Limited 119 decisions	94%	119	22
6	Irwell Valley Housing Association Limited 33 decisions	94%	33	4
7	Richmond Housing Partnership Limited 81 decisions	94%	81	18
8	Estuary Housing Association Limited 32 decisions	94%	32	4
9	Hexagon Housing Association Limited 47 decisions	94%	47	9
10	Metropolitan Thames Valley Housing (MTV) 354 decisions	93%	354	35

Questions, answered

Frequently asked questions

Which housing association has the most upheld complaints in the UK?

By volume of upheld (maladministration) findings in published Housing Ombudsman determinations, London & Quadrant Housing Trust has the most — 1,010 adverse findings across 1,099 decisions, including 217 of severe maladministration. Larger landlords naturally accumulate more findings, so we also rank by maladministration rate below.

How is the "worst housing associations" ranking calculated?

It is built entirely from the Housing Ombudsman's published determinations (18,064 decisions). The main table ranks by the number of upheld findings of maladministration; a second table ranks by maladministration rate for landlords with at least 20 decisions, which is fairer to smaller providers. We never go beyond what the Ombudsman decided, and every landlord links to its full record.

Does a high number of findings mean a housing association is the worst?

Not on its own. The biggest landlords manage hundreds of thousands of homes, so they receive — and have upheld — more complaints in absolute terms. Maladministration rate (the share of a landlord’s decisions found against it) and severe maladministration findings give a fuller picture. Use both tables together.

Where does this data come from?

Directly from the Housing Ombudsman Service’s published determinations, released under the Open Government Licence v3.0. Figures update as new decisions are published. Each landlord page links back to the original determinations.