Compensation
Housing Ombudsman compensation calculator
Estimate what the Housing Ombudsman might award — based on 58,175 real awards from published determinations, not a generic percentage of your rent.
Indicative only — not legal advice. Every complaint is decided on its own facts. These
figures reflect what the Ombudsman has awarded in similar published cases; they are not a promise of any
outcome. The Housing Ombudsman service is free — you do not need a solicitor to complain.
Estimate your award
Estimated Ombudsman award
—
Range shown is illustrative, derived from real awards for this issue adjusted for duration and impact.
What the Ombudsman actually awards, by issue
Median and typical range of compensation ordered in published determinations, by issue. Each decision counts toward every issue it involved.
| Issue | Awards | Typical (median) | Usual range | Highest |
|---|---|---|---|---|
| Complaint handling delay | 10,658 | £500 | £250–£950 | £16,875 |
| Repairs delay | 8,012 | £600 | £300–£1,100 | £16,875 |
| Damp and mould | 4,159 | £800 | £400–£1,425 | £16,875 |
| Record keeping | 3,693 | £600 | £300–£1,100 | £13,410 |
| Leak water ingress | 3,045 | £750 | £375–£1,300 | £16,875 |
| Communication failure | 2,635 | £500 | £250–£850 | £12,700 |
| Asb | 1,757 | £350 | £200–£650 | £12,645 |
| Decant | 1,083 | £978 | £475–£2,100 | £16,875 |
| Heating hot water | 1,074 | £550 | £250–£1,052 | £12,645 |
| Service charge | 910 | £300 | £150–£582 | £16,550 |
| Poor communication | 879 | £600 | £350–£1,050 | £8,480 |
| Complaint handling | 879 | £300 | £150–£700 | £13,410 |
| Vulnerable resident | 810 | £700 | £350–£1,300 | £11,760 |
| Disrepair | 744 | £950 | £500–£1,759 | £12,000 |
| Vulnerability | 677 | £750 | £400–£1,400 | £12,340 |
| Noise nuisance | 672 | £350 | £200–£650 | £7,500 |
| Record keeping failure | 634 | £700 | £350–£1,350 | £11,760 |
| Missed appointments | 485 | £650 | £350–£1,100 | £8,765 |
| Pest infestation | 450 | £600 | £250–£1,150 | £9,673 |
| Communication failures | 434 | £700 | £400–£1,100 | £11,000 |
| Communication | 427 | £400 | £160–£700 | £4,800 |
| Compensation | 387 | £425 | £200–£1,015 | £12,290 |
| Risk assessment | 361 | £500 | £300–£850 | £5,310 |
| Staff conduct | 355 | £300 | £150–£650 | £5,100 |
| Asbestos | 339 | £600 | £400–£1,150 | £12,900 |
| Fire safety | 298 | £488 | £250–£850 | £6,450 |
| Ventilation | 258 | £650 | £400–£1,150 | £6,620 |
| Reasonable adjustments | 253 | £550 | £250–£950 | £12,090 |
| Roof repair | 221 | £750 | £400–£1,335 | £9,731 |
| Roof leak | 213 | £750 | £400–£1,350 | £12,090 |
| Rehousing | 198 | £450 | £200–£792 | £7,541 |
| Poor record keeping | 194 | £600 | £350–£1,131 | £4,864 |
| Window repairs | 194 | £708 | £400–£1,200 | £6,620 |
| Health and safety | 191 | £585 | £350–£1,000 | £6,700 |
| Condensation | 189 | £520 | £300–£1,005 | £8,765 |
| Temporary accommodation | 172 | £800 | £450–£1,500 | £9,018 |
| Missed appointment | 172 | £368 | £150–£706 | £2,734 |
| Complaint handling failure | 167 | £300 | £150–£550 | £6,400 |
| Drainage | 160 | £575 | £250–£1,108 | £8,650 |
| Communal cleaning | 154 | £350 | £150–£600 | £3,600 |
| Water ingress | 152 | £800 | £400–£1,320 | £6,700 |
| Window repair | 149 | £700 | £375–£1,451 | £6,330 |
| Communal repairs | 145 | £450 | £250–£750 | £7,075 |
| Adaptations | 143 | £400 | £200–£925 | £8,079 |
| Risk assessment failure | 142 | £650 | £350–£1,000 | £16,875 |
| Grounds maintenance | 142 | £300 | £150–£550 | £3,700 |
| Pest control | 142 | £548 | £300–£940 | £3,780 |
| Windows | 139 | £700 | £400–£1,300 | £12,645 |
| Access issues | 139 | £500 | £225–£900 | £7,700 |
| Neighbour dispute | 134 | £258 | £100–£500 | £1,950 |
| Mediation | 131 | £300 | £150–£500 | £7,500 |
| Mutual exchange | 125 | £450 | £200–£1,000 | £5,177 |
| Window replacement | 120 | £688 | £350–£1,212 | £7,500 |
| Compensation dispute | 117 | £500 | £225–£1,025 | £8,366 |
| Bathroom repairs | 115 | £700 | £375–£1,323 | £6,777 |
| Electrical safety | 114 | £685 | £306–£1,200 | £8,985 |
| Management transfer | 113 | £500 | £250–£800 | £7,300 |
| Cctv | 113 | £350 | £150–£675 | £3,250 |
| Extractor fan | 108 | £625 | £350–£1,062 | £5,230 |
| Subsidence | 105 | £800 | £450–£1,375 | £13,410 |
| Kitchen repairs | 103 | £600 | £300–£1,025 | £8,490 |
| Overcrowding | 101 | £500 | £250–£900 | £9,462 |
| Guttering | 100 | £550 | £250–£1,168 | £8,500 |
| Parking | 98 | £300 | £100–£650 | £5,335 |
| Poor workmanship | 95 | £700 | £375–£1,000 | £3,960 |
| Contractor conduct | 95 | £400 | £200–£775 | £4,250 |
| Gas safety | 94 | £338 | £150–£600 | £3,600 |
| Roof repairs | 94 | £750 | £400–£1,250 | £8,360 |
| Equality act | 94 | £838 | £600–£1,500 | £6,040 |
| Rent arrears | 94 | £325 | £150–£746 | £6,451 |
| Scaffolding | 93 | £650 | £300–£1,200 | £8,000 |
| Compensation delay | 93 | £600 | £300–£1,135 | £6,717 |
| Delay | 92 | £700 | £475–£1,250 | £3,750 |
| Safeguarding | 90 | £525 | £250–£1,138 | £10,716 |
| Insulation | 90 | £600 | £300–£1,050 | £4,400 |
| Insurance claim | 89 | £625 | £300–£1,200 | £8,500 |
| Contractor oversight | 89 | £710 | £450–£1,200 | £5,884 |
| Communal areas | 89 | £300 | £150–£575 | £5,100 |
| Noise | 87 | £300 | £150–£700 | £4,970 |
| Section 20 consultation | 87 | £700 | £250–£1,000 | £2,490 |
| Disability | 85 | £500 | £250–£1,000 | £13,410 |
| Information request | 85 | £250 | £150–£400 | £2,136 |
| Kitchen replacement | 83 | £600 | £300–£1,000 | £11,000 |
| Action plan | 80 | £475 | £250–£800 | £2,276 |
| Fly tipping | 78 | £375 | £200–£694 | £3,700 |
| Health impact | 76 | £1,280 | £675–£2,622 | £9,700 |
| Flooring | 75 | £560 | £162–£940 | £5,647 |
| Major works | 75 | £350 | £162–£800 | £9,462 |
| Contractor management | 74 | £800 | £425–£1,283 | £12,340 |
| Anti social behaviour | 74 | £375 | £231–£750 | £11,000 |
| Boiler repair | 72 | £415 | £165–£750 | £10,696 |
| Garden maintenance | 70 | £400 | £250–£800 | £2,800 |
| New build defects | 70 | £450 | £250–£969 | £12,290 |
| Management move | 69 | £500 | £275–£700 | £3,537 |
| Transfer request | 68 | £400 | £200–£712 | £5,100 |
| Front door | 66 | £600 | £350–£966 | £2,750 |
| Vulnerability support | 64 | £500 | £300–£962 | £2,790 |
| Communication delay | 64 | £250 | £138–£500 | £1,400 |
| Leak | 64 | £900 | £600–£1,510 | £6,400 |
| Flooding | 63 | £600 | £275–£1,015 | £4,889 |
| Communal door | 63 | £400 | £238–£650 | £2,860 |
| Vulnerability recording | 63 | £600 | £360–£1,188 | £2,419 |
| Vulnerable household | 62 | £1,070 | £656–£1,630 | £6,717 |
| Noise transference | 62 | £475 | £200–£700 | £4,400 |
| Fence repair | 61 | £300 | £200–£600 | £3,818 |
| Cladding | 61 | £400 | £250–£750 | £5,750 |
| Planned works | 61 | £400 | £225–£600 | £1,800 |
| Compensation inadequate | 60 | £600 | £388–£1,012 | £6,390 |
| Fencing | 59 | £500 | £200–£862 | £2,000 |
| Covid 19 | 58 | £250 | £112–£450 | £2,010 |
| Ceiling collapse | 58 | £900 | £585–£1,612 | £5,300 |
| Communal lighting | 57 | £400 | £200–£650 | £1,950 |
| Boiler | 57 | £600 | £300–£1,300 | £4,300 |
| Loss of amenity | 56 | £1,756 | £970–£3,022 | £8,955 |
| Heating | 55 | £600 | £250–£1,290 | £4,788 |
| Planned works delay | 55 | £500 | £200–£788 | £2,700 |
| Loft insulation | 54 | £789 | £312–£1,188 | £8,490 |
| Pests | 53 | £500 | £250–£1,100 | £11,000 |
| Security | 52 | £425 | £244–£862 | £2,015 |
| Information request delay | 52 | £350 | £244–£600 | £16,550 |
| Soundproofing | 52 | £400 | £194–£712 | £7,500 |
| Draughts | 52 | £500 | £288–£712 | £3,812 |
| Trip hazard | 51 | £550 | £350–£989 | £8,360 |
| Antisocial behaviour | 51 | £650 | £325–£1,075 | £3,050 |
| Damp | 51 | £500 | £250–£871 | £2,010 |
| Right to buy | 50 | £375 | £162–£738 | £5,500 |
| Shared ownership | 49 | £350 | £150–£800 | £7,412 |
| Disability access | 48 | £575 | £338–£1,200 | £8,366 |
| Complaint escalation | 48 | £300 | £150–£725 | £2,955 |
| Rehousing request | 47 | £575 | £212–£950 | £2,650 |
| Wet room | 47 | £550 | £300–£925 | £5,023 |
| Energy costs | 46 | £700 | £350–£1,140 | £9,700 |
| Hate crime | 46 | £575 | £350–£800 | £11,000 |
| Rent account | 45 | £300 | £200–£620 | £2,950 |
| Boundary dispute | 44 | £425 | £188–£562 | £2,150 |
| Inspection delay | 43 | £425 | £188–£625 | £3,100 |
| Rodent infestation | 43 | £650 | £400–£1,250 | £2,860 |
| Vulnerable residents | 43 | £920 | £550–£1,475 | £5,884 |
| Aids and adaptations | 42 | £675 | £400–£1,348 | £3,112 |
| Managing agent | 42 | £450 | £300–£812 | £4,200 |
| Expectation management | 41 | £300 | £200–£500 | £1,750 |
| Door repair | 41 | £600 | £400–£800 | £7,500 |
| Mental health | 41 | £350 | £200–£1,000 | £8,864 |
| Excess cold | 41 | £950 | £400–£1,300 | £3,700 |
| Damaged belongings | 40 | £675 | £438–£1,344 | £5,100 |
| Front door repair | 40 | £500 | £344–£1,068 | £4,650 |
| Lift breakdown | 40 | £500 | £208–£662 | £2,350 |
| Inspection failure | 39 | £350 | £212–£650 | £2,200 |
| Ews1 | 39 | £450 | £300–£655 | £5,750 |
| Door replacement | 39 | £500 | £300–£750 | £2,900 |
| Complaint delay | 39 | £500 | £285–£890 | £3,324 |
| Reimbursement | 38 | £300 | £150–£681 | £2,528 |
| Defects | 38 | £475 | £200–£888 | £2,600 |
| Communication failings | 38 | £450 | £206–£1,200 | £4,051 |
| Compensation request | 38 | £300 | £200–£700 | £3,025 |
| Domestic abuse | 37 | £400 | £200–£900 | £4,000 |
| Noise disturbance | 37 | £300 | £150–£500 | £1,000 |
| Evidence gathering | 36 | £300 | £188–£525 | £1,600 |
| Succession | 35 | £500 | £200–£900 | £3,500 |
| Risk assessment delay | 35 | £500 | £300–£800 | £1,350 |
| Boiler replacement | 35 | £578 | £175–£851 | £1,927 |
| Lift repair | 35 | £700 | £312–£933 | £10,834 |
| Hot water | 35 | £650 | £250–£895 | £4,788 |
| Redecoration | 35 | £500 | £188–£846 | £1,650 |
| Flooring damage | 34 | £412 | £235–£819 | £3,150 |
| Vulnerability assessment | 34 | £460 | £300–£738 | £1,600 |
| Fire door | 33 | £550 | £250–£1,000 | £2,800 |
| Compensation policy | 33 | £400 | £150–£750 | £3,800 |
| Discrimination | 32 | £475 | £238–£925 | £6,437 |
| Energy efficiency | 32 | £350 | £225–£648 | £1,675 |
| Cavity wall insulation | 32 | £575 | £138–£1,081 | £5,884 |
| Complaint not logged | 32 | £275 | £100–£481 | £890 |
| Void property | 32 | £450 | £282–£771 | £3,250 |
| Shower repair | 32 | £550 | £200–£1,266 | £3,345 |
| Tree maintenance | 31 | £450 | £175–£672 | £2,050 |
| Lighting | 31 | £550 | £200–£925 | £1,800 |
| Communal area | 31 | £285 | £100–£550 | £1,800 |
| Water pressure | 31 | £600 | £300–£1,175 | £4,050 |
| Harassment | 31 | £400 | £200–£650 | £3,550 |
| Damage to belongings | 30 | £888 | £450–£1,569 | £11,408 |
| Rat infestation | 30 | £862 | £600–£1,825 | £3,713 |
| Temporary heating | 30 | £600 | £215–£1,012 | £1,984 |
| Heat loss | 30 | £920 | £462–£1,269 | £3,860 |
| Gas leak | 30 | £500 | £278–£720 | £4,200 |
| Action plan failure | 30 | £500 | £350–£638 | £2,335 |
Source: published Housing Ombudsman determinations. Contains public sector information licensed under the Open Government Licence v3.0. (OGL v3.0).
Questions, answered
Frequently asked questions
How much compensation can I get for damp and mould from my landlord?
Across 4,159 published Housing Ombudsman determinations involving damp and mould where compensation was ordered, the median award was £800, with most falling between £400 and £1,425. The largest in our data was £16,875. Awards depend on how long the problem lasted, the impact on your health and home, and how the landlord handled it.
How does the Housing Ombudsman calculate compensation?
The Ombudsman does not use a fixed formula. It considers the length and severity of the failure, the distress and inconvenience caused, any quantifiable loss, and the landlord’s complaint handling, guided by its published remedies guidance. This calculator reflects the real awards that have resulted, not a percentage-of-rent estimate.
Is this compensation calculator accurate?
It is grounded in real data — 58,175 issue-level outcomes from published determinations where the Ombudsman ordered compensation. It shows what has actually been awarded for similar issues. It is indicative only: every case is decided on its own facts, and it is not legal advice or a guarantee.
Is going to the Housing Ombudsman the same as a housing disrepair claim?
No. The Housing Ombudsman is a free, independent service that investigates how your landlord handled the problem and can order compensation. A housing disrepair claim is a separate legal route through the courts, usually via a solicitor. The figures here are Ombudsman awards, not court damages.