Complaint category
What published UK Housing Ombudsman determinations show about responsive repairs complaints against social landlords.
Across 9,694 determinations in this category that ordered compensation.
Indicative of published cases only — not a prediction of any individual outcome. See the compensation precedent tool for the full breakdown.
By number of responsive repairs determinations resulting in an adverse finding.
| # | Landlord | Adverse | Severe |
|---|---|---|---|
| 1 | London & Quadrant Housing Trust | 850 | 214 |
| 2 | Clarion Housing Association Limited | 604 | 100 |
| 3 | Peabody Trust | 427 | 81 |
| 4 | Southern Housing | 349 | 78 |
| 5 | Notting Hill Genesis | 317 | 64 |
| 6 | Sanctuary Housing Association | 289 | 61 |
| 7 | Metropolitan Thames Valley Housing (MTV) | 264 | 37 |
| 8 | Hyde Housing Association Limited | 253 | 36 |
| 9 | The Guinness Partnership Limited | 237 | 39 |
| 10 | Southwark Council | 214 | 37 |
202347731 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of The landlord’s handling of reports of personal items that were stored in communal…
202517130 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress, mediation settlement in the landlord’s handling of the landlord’s handling of repairs after a burst pipe. We have…
202316026 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of how the landlord handled the resident’s: Reports of a leak, decorative damage, and a…
202336037 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for window repair and replacement. The resident’s reports of damaged roof,…
202519986 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of The landlord responded to stage 1 and stage 2 within its policy…
202403318 Housing association
The Ombudsman found severe maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of roof leaks, damp and mould. Associated complaint.…
Responsive repairs complaints are one of the Housing Ombudsman's complaint categories. They cover issues a resident has raised with their social landlord that the Ombudsman has investigated and determined. This page summarises the published determinations classified under responsive repairs.
Our index holds 14,332 published determinations classified under responsive repairs, of which 12,593 resulted in a finding of maladministration, partial maladministration or severe maladministration.
Across 9,694 determinations in this category that ordered compensation, awards ranged from £10 to £358,282, with a median of £500. These figures are indicative of published cases only and are not a guide to what any individual complaint might recover.
All figures are derived from determinations published by the Housing Ombudsman Service and are reproduced under the Open Government Licence v3.0. They reflect only complaints that reached a formal determination and are not a complete measure of any landlord's service.