London Borough of Lambeth · Case 202425244 · 23 February 2026
London Borough of Lambeth — case 202425244
The Ombudsman did not investigate the resident's complaint about the landlord's handling of reports of a toilet leak and associated damage, because it is outside its jurisdiction. The matter had already been decided under a previous case reference and this complaint is based on the same final response.
Findings by complaint head
Summarised automatically from the decision below. The Ombudsman's decision text is the authoritative record.
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Landlord's handling of the resident's reports of a toilet leak and associated damage
Outside jurisdictionThe Ombudsman has not investigated the complaint as it is outside its jurisdiction: it seeks to raise again matters already decided under case reference 202413919, which concerned the same final response dated 29 October 2024.
The full determination
Decision Case ID 202425244 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident reported a leaking toilet to the landlord in September 2024. She was dissatisfied with how the landlord managed the repair. What the complaint is about The complaint is about the landlord’s handling of the resident’s reports of a toilet leak and associated damage. Our decision (determination) We have not investigated the resident’s complaint because it is outside of our jurisdiction. Reasons We may not investigate complaints which seek to raise again matters which we or any other Ombudsman have already decided upon. We have already investigated the landlord’s handling of the resident’s reports about the leaking toilet and associated damage under case reference 202413919. In that investigation, we considered the landlord’s final response dated 29 October 2024. This complaint is based on the same final response, which means we have no power to investigate it again.
This is a structured summary of a published determination. The official decision is the authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.