London & Quadrant Housing Trust · Case 202412129 · 23 March 2026
London & Quadrant Housing Trust — case 202412129
The complaint about the landlord's response to repair requests for a metal carpet strip was found to be outside the Ombudsman's jurisdiction, as it concerned a minor fixture within the resident's own repairing responsibilities with no significant adverse effect.
Findings by complaint head
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Response to repair requests for metal carpet strip
Outside jurisdictionThe complaint is outside jurisdiction as the matter concerns a minor fixture within the resident's own repairing responsibilities with no significant adverse effect on the resident.
The full determination
Decision Case ID 202412129 Decision type Jurisdiction Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident had made requests for repair of a metal carpet strip that she said was unsafe for her toddler. The landlord said this was the resident’s responsibility. What the complaint is about The complaint is about the landlord’s response to requests for repair of a metal carpet strip. Our decision (determination) Having carefully considered all the evidence, we have decided the complaint is outside our jurisdiction and as a result we will not investigate it. Summary of reasons We may not consider complaints where the issue raised does not appear to have a significant adverse effect on the resident. The complaint concerned a metal carpet strip that the resident considered unsafe for her toddler. The matter is a minor fixture within the resident’s own repairing responsibilities and there is no indication of a significant impact on the resident’s use and enjoyment of her home or significant distress and inconvenience. We do not consider it proportionate to investigate further.
This is a structured summary of a published determination. The official decision is the authoritative record. Contains public sector information licensed under the Open Government Licence v3.0.