Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
3cha Ltd's maladministration rate (100%) is higher than the average for comparable landlords (66%) across published Ombudsman determinations.
202102081 Housing association
The Ombudsman found severe maladministration for the landlord's handling of the resident's eviction, where the managing agent evicted her immediately without reasonable notice and contrary to policy. Service failure was…
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