Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
A2Dominion Homes Limited's maladministration rate (0%) is lower than the average for housing association (64%) across published Ombudsman determinations.
201903686 Housing association
The Ombudsman determined the complaint about the condition of the property when let was outside its jurisdiction because the resident referred it more than 12 months after the landlord's final response, exceeding the…
202010262 Housing association
The landlord's contractors obstructed the resident's parking space for 8 days. Through Ombudsman mediation, the landlord increased its compensation offer to £240, which the resident accepted, resolving the complaint…
201915585 Housing association
The Ombudsman determined that the complaint about the landlord's refusal to offer a lease extension on a shared ownership lease at a reduced premium based on equity share was outside its jurisdiction, as it concerns a…
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