Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
A2Dominion Housing Options Limited's maladministration rate (75%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202004822
The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of: the resident’s request to be rehomed due to overcrowding and medical needs; and the landlord’s offers of accommodation…
202205233
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about his heating and hot water system..
202116978
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for the suspension of rent payments for the period when the resident reported the…
202004155
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of fence repairs; the resident’s reports of damage to her carpet; the related…
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