Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
A2Dominion Housing Options Limited's maladministration rate (75%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202004822 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's rehousing application for overcrowding and medical needs, as the landlord kept the case under review, reasonably relied on medical…
202205233 Housing association
The landlord was found to have maladministration for its response to the resident's reports about his heating and hot water system. The resident was without hot water for 56 days due to part delays and miscommunication,…
202116978 Housing association
The Ombudsman found maladministration by A2Dominion Housing Options Limited for its handling of a shared owner's request to suspend rent payments while the property was reportedly uninhabitable due to a leak. The…
202004155 Housing association
The landlord delayed fence repairs for 8 months, carried out inadequate work, and communicated poorly about liability claims, but its apology, service improvements and £310 compensation offer constituted reasonable…
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