Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Ability Housing Association's maladministration rate (33%) is lower than the average for local authority / almo / tmo (72%) across published Ombudsman determinations.
202509686 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's fire safety concerns, concerns about ventilation and excessive heat, and the associated complaint. The complaint about the care and…
202322628 Housing association
The resident complained about the landlord's handling of anti-social behaviour, damp and mould, and his request to move. The Ombudsman found no maladministration on all three heads, but recommended the landlord review…
202410761 Housing association
The Ombudsman found maladministration in the landlord's response to disconnecting the resident's gas supply — the landlord had not fulfilled its repair obligations or considered all steps to gain access, leaving the…
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