Abri Group Limited

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Compensation request for increased water…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak. The associated complaint. Our decision…

The Ombudsman found reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Reports of staff conduct. A leak to the property. We…

The Ombudsman found maladministration, reasonable redress, mediation settlement, severe maladministration in the landlord’s handling of the landlord’s handling of: Anti-social behaviour (ASB) and noise transference. The…

The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of noise by a neighbour. Complaint.…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of a scheduled window renewal and its response to the resident’s reports of the…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the…

The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of The landlord’s response to the resident’s request for her home to be reclassified as a 3 bedroom a…

The Ombudsman found service failure, severe maladministration, maladministration, no maladministration in the landlord’s handling of The landlord’s handling of a leak into the resident’s cupboard and the related damage…

The Ombudsman found reasonable redress, maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Reports of…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about: The removal of a solar panel. Carpet in the communal area. Our investigation will also consider…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs and her temporary move. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. Reports of water pooling at the front of the…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of reports of repairs following a leak at the property..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould at the resident’s property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports that the condition of the windows was causing mould..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Kitchen adaptations..

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of flooding into the property, including reports of property damage, damp, and mould. We…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: reports of damp and mould. front door repairs. We have also considered the landlord’s complaint handling.. Total compensation…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of : The landlord’s handling of the resident’s concerns about the fire alarm going off and the lift being deactivated. The landlord’s…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a leak through her kitchen ceiling. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The associated complaints..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould, and the associated remedial repairs..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of low water pressure..

The Ombudsman found maladministration in the landlord’s handling of the way the landlord handled the resident’s Right to Buy (RTB) application and associated boundary dispute. This report has also assessed the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the quality of fence repairs.

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the standard of its repairs. This Service has also considered the landlord’s…

The Ombudsman found maladministration, no maladministration, service failure, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202423985 Abri Group Limited 29 May 2025 (amended 1 July 2025) Our approach…

The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s handling of drain blockages in the property. The Ombudsman has also considered the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to the heating and hot water system. We have also considered the landlord’s complaint…

The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Concerns that the service charge was unreasonable. Requests for…

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident's requests to remove waste from the area surrounding her home. The Ombudsman has also considered the landlord’s…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of problems with her back garden. The landlord’s handling of the associated complaints..

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident’s concerns relating to a neighbour’s video doorbell.. Total compensation ordered: £75.

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of repairs to external lighting, a toilet cistern, the back gate, the garden fence, and the front door canopy. The Ombudsman…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The residents request to sell her share of her property. The complaint..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for compensation due to failings in its handling of her mould reports.. Total compensation ordered:…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the complaint has also…

The Ombudsman found reasonable redress, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s response to his reports of roof leaks. The Ombudsman has also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation ordered: £950.

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Allegations of harassment and reports of antisocial behaviour (ASB). The associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of faulty utility meters..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about being recharged for a bathroom sink. Reports of…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s report of a broken fence..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of: The information within the Subject Access Request (SAR) and the data stored on the resident’s record. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns that a neighbour had erected a patio and fence without permission. Handling of the complaint..…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s query about when her windows would be replaced. This Service will also investigate the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about a leak, and subsequent low water pressure in her bathroom. We have also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord's handling of: The resident’s reports of damp and mould The residents complaint..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s repairs reports concerning her previous property..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of other residents leaving bulk refuse in the communal bin store, and the associated costs being added…

The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of: The resident’s reports about the condition of the garden. The resident’s complaint.. Total…

The Ombudsman found service failure, mediation settlement in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of a leak at the resident’s property, including its communication. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of subsidence at the property. The associated complaint.. Total compensation ordered: £500.

The Ombudsman found reasonable redress in the landlord’s handling of REPORT COMPLAINT 202234700 Abri Group Limited 8 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident's reports of damp and mould in her property. The resident’s concerns about damage caused to…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to outstanding repairs to the property. Response to communal repair and service provision…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould in the resident’s property..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. complaint handling..

The Ombudsman found service failure in the landlord’s handling of the erection of scaffolding at the resident’s property. This Service has also investigated the landlord’s complaint handling.. Total compensation…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s concerns about the energy performance of the property including the cost to heat it and…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of reports that the resident was unable to use her parking space.. Total compensation ordered: £450.

The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of the resident’s reports of racial harassment. The landlord’s…

The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about parking at her sheltered scheme.. Total compensation ordered: £300.

The Ombudsman found maladministration in the landlord’s handling of the resident’s tenancy type following a mutual exchange..

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 restrictions..

The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint is regarding the landlords; response to the resident’s request for replacement windows and doors; and. complaints…

The Ombudsman found service failure, reasonable redress in the landlord’s handling of REPORT COMPLAINT 202204958 Abri Group Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Request for the landlord to carry out works to her garden. Reports of anti-social…

The Ombudsman found mediation settlement, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp and mould in her home; associated complaint.. Total compensation ordered: £800.

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of : The landlord’s handling of reports of a faulty shower. The landlord’s handling of the subsequent complaints..

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s reports of the standard of communal cleaning within the resident’s building. the resident’s…

The Ombudsman found service failure in the landlord’s handling of : a proposed 5G installation on a landlord owned building near to the resident’s property, and; the landlord’s response to the resident’s complaint about…

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s decision to decline the resident’s request to level their garden to make it more accessible. The landlord’s complaint…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: response to the resident’s reports that she was allocated the wrong property; handling of the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise nuisance and her request for compensation. The associated complaint.. Total compensation…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.. Total compensation ordered: £4588.

The Ombudsman found maladministration in the landlord’s handling of the landlord's actions following the death of the resident’s neighbour..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s front door.. Total compensation ordered: £350.

The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint handling.. Total compensation…

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling..

The Ombudsman found service failure in the landlord’s handling of The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member..

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about defects in her property. The landlord’s complaint…

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of The resident has complained about the landlord’s handling of repairs, in particular: Repairs to her front door.…

The Ombudsman found service failure, maladministration in the landlord’s handling of how the landlord has handled repairs to the drainage at the resident’s property.. Total compensation ordered: £660.

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about the communal lift in the building. This investigation has also considered the landlord’s…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: A silverfish infestation. Boiler repairs and a bathroom leak..

The Ombudsman found service failure in the landlord’s handling of The complaint concerns: The landlord’s banding and priority allocation in respect of the resident’s housing need and request for a three-bedroom property…