Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Access Homes Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202326268
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas safety inspection. Her medical information which was…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.