Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
Acis Group Limited's maladministration rate (75%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202501336 Housing association
The Ombudsman found service failure in the landlord's handling of a pest infestation and in its complaint handling, and maladministration in its handling of loft repairs to the water tank, insulation and PIV. The…
202324119 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of defects, as it failed to complete works it had agreed to carry out (adjusting the shower tray and resealing the kitchen waste…
202330057 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's concerns about the suitability and running cost of the heating system, and maladministration in its complaint handling. The landlord…
202413228 Housing association
The Ombudsman found the landlord offered reasonable redress for its handling of the resident's requests for compensation for damage to personal belongings (a gate and a bag) and for cleaning costs. The landlord…
202331973 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about discrimination, and maladministration in its handling of the complaint. The landlord was ordered to apologise, explain…
202319275 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of a rodent infestation, because it initially dismissed the report and failed to inspect for entry points, delaying resolution. It…
202226890 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's tenancy cancellation request, but found service failure in its complaint handling, ordering £75 compensation.
202229209 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports about neighbours, finding it responded within policy timescales and acted reasonably and impartially, including in…
202303357 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's garden fence and kitchen floor repair reports, maladministration in its handling of her asbestos concerns and her associated complaint,…
202119678 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports about the property condition at the start of the tenancy, but found service failure in the handling of repairs (unreasonable…
202009656 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's ASB reports, as it acted robustly and in partnership with the police. Regarding an email mistakenly sent to the resident which she…
202108528 Housing association
The Ombudsman found service failure in the landlord's handling of communal repairs (unreasonable delay of over 3 months to repair a fence and gate, with poor communication) and service failure in its complaints handling…
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