Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 11 published decisions.
Acis Group Limited's maladministration rate (73%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202324119 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of defects. We have also considered…
202330057 Housing association
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of The landlord’s response to the resident’s concerns about the suitability of the heating system and the cost…
202413228
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for cleaning costs.. Total compensation…
202331973
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about discrimination. The Ombudsman will also consider the landlord’s handling of the resident’s…
202319275
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a rodent infestation. The resident’s dissatisfaction with a contractor’s…
202226890
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s request to cancel their tenancy. The associated complaint.. Total compensation ordered:…
202229209
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about anti social behaviour (ASB) from neighbours..
202303357
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of garden fence repairs; reports of kitchen floor repairs;…
202119678
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: response to the resident’s reports about the condition of the property at the start of the…
202009656
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of : the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent to the resident not…
202108528
The Ombudsman found service failure in the landlord’s handling of : The landlord’s administration of the resident’s service charge, including its decision to change the service charge invoicing date. The standard of…
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