£250
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have also considered the…
Housing association
Adullam Homes Housing Association Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 2 published decisions.
- Service failure 2
- Maladministration 2
Adullam Homes Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (2)
All landlordsThe Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s report of a pest infestation in her property and request for compensation for damages and…
Maladministration Service failure complaint handling delay repairs delay communication failure pest control
Landlord Monitor feature
Monitor Adullam Homes Housing Association Limited and its peers
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.