Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Adullam Homes Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202328291 Housing association
The Ombudsman found the landlord's handling of the resident's Subject Access Request was outside jurisdiction, no maladministration in its handling of concerns about lack of support, service failure in its handling of…
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have also considered the…
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s report of a pest infestation in her property and request for compensation for damages and…
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