Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Adullam Homes Housing Association Limited's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202328291 Housing association
The Ombudsman found the landlord's handling of the resident's Subject Access Request was outside jurisdiction, no maladministration in its handling of concerns about lack of support, service failure in its handling of…
202229939 Housing association
The Ombudsman found service failure in the landlord's handling of antisocial behaviour reports from a neighbour and maladministration in its complaint handling, ordering £250 compensation and an apology, and…
202007783 Housing association
The Ombudsman found that the landlord offered reasonable redress for service failures in its response to a pest infestation (mice/rats) and for complaint handling delays and errors. The landlord investigated the…
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