Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 10 published decisions.
Adur District Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202425622 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's response to reports of water ingress causing damp and mould, noting the landlord's £3,116.73 compensation offer (including waiving roof repair costs) was…
202440819 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of carpet damage caused by its contractors during a fire door installation, because it did not contact her before its stage 1…
202443324 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of reports of black mould, with lengthy and avoidable delays of almost six months, poor communication and failure to acknowledge failings or put…
202407076 Local authority / ALMO / TMO
The Ombudsman found maladministration by the landlord in its handling of the resident's reports of overloaded bins and fly tipping, items left in the communal hallway, a mailbox on a communal wall, and a video…
202302149 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of black mould (taking around 9 months to complete work), in its complaint handling (delays taking around 7 months to conclude the internal…
202006352 Local authority / ALMO / TMO
The Ombudsman found severe maladministration for the landlord's handling of damp and mould repairs, which left the resident and his family in damp conditions for approximately five years with significant delays and…
201712818 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of disabled adaptations due to delays and poor communication with the resident, ordering £200 compensation. No maladministration was found in the landlord's…
202109633 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of a neighbour's cat fouling and rubbish left in communal areas, as the landlord was slow to respond, failed to act in line with…
201907325 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of noise nuisance (ASB) or in its handling of soundproofing installation. However, there was service failure in the…
202001176 Local authority / ALMO / TMO
The landlord was found to have service failure for delays in carrying out damp and mould inspections and repairs, and for poor complaint handling including a late stage one response and failure to acknowledge delays at…
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