Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Adur District Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202440819 Local authority / ALMO / TMO
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of damaged carpet. The landlord’s handling of the…
202443324
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of reports of black mould in the property. The Ombudsman has also considered the landlord’s complaint…
202407076
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Overloaded bins and fly tipping. Items left in the communal hallway. A mailbox attached to a…
202302149
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of reports of black mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record…
202006352
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s:. Total compensation ordered: £3392.
201712818
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Disabled adaptions to the resident’s property. The resident’s reports of…
202109633
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: The resident’s report of the neighbour’s cat fouling and items left in the communal stairwell. The resident’s report of…
201907325
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of the landlords handling of: The resident’s reports concerning anti-social behaviour. The installation of…
202001176
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to reports of damp and mould at the resident’s property. The complaint is also about the landlord’s handling of the resident’s…
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