Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Affordable Housing Communities Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202335441
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the property’s thermostats. Our decision (determination) The complaint was resolved with our…
202334805
The Ombudsman found maladministration, service failure in the landlord’s handling of the way the landlord handled the residents’: Request for it to buy back shares in their property. Complaint.. Total compensation…
202216923
The Ombudsman found service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns regarding service charge calculations. The service charge increase.. Total compensation ordered:…
Landlord Monitor feature
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