Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Affordable Housing Communities Limited's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202335441 For-profit provider
The complaint concerned the landlord's handling of the resident's concerns about faulty thermostats controlling the property's underfloor heating. Following the Ombudsman's intervention, the landlord agreed to reimburse…
202334805 For-profit provider
The Ombudsman found service failure in the landlord's handling of the residents' request to buy back (staircase down) shares in their shared-ownership property: its communication at the point of purchase was not…
202216923 Housing association
The Ombudsman found service failure in the landlord's response to the resident's concerns about service charge calculations, due to misleading, confused and contradictory communication that caused unnecessary distress…
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