Amplius Living

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of The landlord’s response to: The resident’s report of repairs required to the chimney and associated…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to: Reports of damp and mould. Associated complaint handling. Our decision…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Reports of reports of ASB. A managed move application. The…

The Ombudsman found reasonable redress, maladministration in the landlord’s handling of We have not made orders for the landlord to put things right. Summary of reasons Reports of a leak from the wet room The landlord’s…

The Ombudsman found no maladministration, severe maladministration, service failure, maladministration in the landlord’s handling of The landlord’s handling of a leak. The landlord’s handling of the associated…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of Our decision (determination) We found: Maladministration in the landlord’s handling of the resident’s bathroom replacement. No…

The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns with the support service and…

The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of ASB. We have also considered the…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of its requests for the residents to declutter the property.…

The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s response to reports of mould on the living room carpet. We have also investigated the…

The Ombudsman found reasonable redress, severe maladministration, service failure, maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Concerns about damp and mould. Associated…

The Ombudsman found service failure, no maladministration, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of : The landlord’s handling of the resident’s reports of…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Report of damp and mould. Associated complaint. Our decision…

The Ombudsman found service failure, reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found: Service failure in the…

The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s concerns regarding his property being cold…

The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: concerns about the delay in completing the ventilation…

The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handing of: the removal of…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak. We have also assessed the landlord’s complaint…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s decision that it is not responsible for maintenance of the communal garden area. We have also…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of The landlord’s handling of repairs to the ceiling and roof. We have also investigated the landlord’s…

The Ombudsman found maladministration, severe maladministration, outside jurisdiction, service failure in the landlord’s handling of Our decision (determination) The complaint about shower, boiler and radiator repairs…

The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s Response to a leak in the bathroom. Complaint handling. Our decision…

The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould and associated repairs..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s alleged failure to properly manage service charges which she believed led to her incurring extra costs..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of an overhanging tree. We have also investigated the landlord’s complaint…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs to communal lighting. Associated formal complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: The ground maintenance service. The maintenance of trees. The replacement of the communal…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the: Resident’s reports about the standard and frequency of grounds maintenance. Associated complaint..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about a gate and fencing to the side of her home..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of several repairs reported by the resident, including those to her doors and windows..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about its contractor’s conduct in his home during a gas safety inspection..

The Ombudsman found service failure, reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s: Response to reports of a faulty Air Source Heat Pump (ASHP). Handling of the…

The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports about communal grounds maintenance. The associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to improve ventilation in the property and to…

The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s: Position regarding an upgrade to the property’s heating system. Handling of repairs to the…

The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: A damp and mould inspection and responsive repairs. The…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould in the property. Reports of draughts entering the property…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the loss of housing benefit increases..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s: Report of repairs in the kitchen, bathroom, and toilet (WC) and associated damp and mould.…

The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident's request to relocate the communal bin store, and concerns about fire safety..

The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of damp and mould, and damage caused to the resident’s possessions.…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: response to reports of damp and mould in the property; complaint..

The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding: The condition of the property when let. Repairs..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the annual solid fuel safety check. The Ombudsman has also considered the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Associated formal complaint..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould repairs..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s report that its surveyor attended the property without prior arrangement. We have also…

The Ombudsman found severe maladministration, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould and subsequent remedial repairs. This Service has also…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about grounds maintenance. The Ombudsman has also considered the landlord’s handling of the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s goodwill payment offer for the resident’s complaint about being stuck in a lift..

The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak and damp and mould. The…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould in the resident’s property; The associated complaint..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Reports that the communal lighting in the car park and grassed areas was not working; The associated complaint..

The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to the porch. We have also investigated the landlord’s complaint…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the garden fence. We have also investigated the landlord’s complaint handling..

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould and the associated repairs..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for information about the grounds maintenance contract. Request for information…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of multiple repairs in the property. The resident’s report of a running water noise.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs at the property..

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to the communal floor area. The availability of the Scheme Manager..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the residents’ request to assign her tenancy to her son..

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of and response to the resident’s concerns about repairs following a structural survey. The landlord's…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports that the property was cold and does not retain heat. Complaint handling..

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to issues the resident raised concerning: Repairs to his kitchen and bathroom. Cleaning and maintenance of communal areas in and…

The Ombudsman found maladministration, reasonable redress in the landlord’s handling of The complaint concerns the landlord’s: Response to the resident’s report of damage caused to his front door after the police forced…

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and mould at the property. Complaint handling.. Total compensation…

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to reports of: Damp and mould in the property. Disrepair in the property. The Ombudsman…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint.. Total…

The Ombudsman found severe maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handing of the resident’s reports of: Repairs to the property. Damp and mould. The Ombudsman…