Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 90 published decisions.
Amplius Living's maladministration rate (86%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202344683 Housing association
The landlord offered reasonable redress for its handling of the resident's request to install an EVCP, having apologised proportionately for granting permission in error (which had since expired). However, there was…
202529129 Housing association
The landlord removed a leaking shower but failed to arrange timely follow-up repairs, leaving the resident without a working shower for almost 8 months and failing to consider the children's mental health…
202219931 Housing association
Maladministration found in the landlord's handling of repairs due to poor record keeping and prolonged delays leaving outstanding repairs unresolved for over three years, including missing loft insulation causing cold…
202325476 Housing association
The complaint about the landlord's handling of the removal of a stairlift and other adaptations was found to be outside the Ombudsman's jurisdiction because it was not referred to the landlord within a reasonable time…
202502119 Housing association
The Ombudsman found maladministration in the landlord's handling of bathroom repairs, where the bathroom remained in disrepair for almost 7 months after the landlord became aware of its condition and it failed to…
202433842 Housing association
The Ombudsman found no maladministration in the landlord's response to reports that window cleaning services were not provided. The landlord correctly explained that the service charge covered communal windows only, per…
202335738 Housing association
The Ombudsman found maladministration in the landlord's handling of the replacement of a bathroom ceiling containing asbestos following a leak, which took almost 4 months during which the resident had no light in a…
202410747 Housing association
Service failure was found in the landlord's handling of boiler repairs (missing internal flue collar causing avoidable anxiety) and in its handling of the over-bath shower installation request (around 12-month delay…
202400542 Housing association
The Ombudsman found the landlord offered reasonable redress for its handling of a shower screen installation, but was responsible for maladministration in its handling of an associated leak (failing to treat it as an…
202529630 Housing association
The Ombudsman found no maladministration in the landlord's handling of anti-social behaviour reports or in its handling of the associated complaint. The landlord responded to ASB reports in line with its policy, made…
202347273 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the window locks, front door and associated complaint, and service failure in its handling of the roof leak/damp and mould and the shower repair. The…
202452702 Housing association
The Ombudsman found maladministration in the landlord's handling of a leak. The landlord delayed logging and attending to a 7-day urgent repair, failed to maintain oversight of the roof repair it committed to, and did…
202524480 Housing association
The Ombudsman found reasonable redress for the landlord's response to reports of sewage leaking under the bathroom floor and associated repairs, and for its complaint handling. The landlord acknowledged delays, poor…
202422243 Housing association
The landlord's offer of redress (a £416.52 refund plus £150 compensation) for its handling of the resident's service charge queries was found to resolve that element satisfactorily. However, the Ombudsman found service…
202345463 Housing association
No maladministration was found in the landlord's response to the resident's request for clarification of service charges, as the lease required payment for communal facilities. However, service failure was identified in…
202517681 Housing association
The Ombudsman found maladministration in the landlord's handling of water ingress including damp and of damp and mould repairs, and service failure in its complaint handling. The landlord failed to act with urgency on a…
202422774 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of The landlord’s response to: The resident’s report of repairs required to the chimney and associated…
202526571 Housing association
The Ombudsman found service failure in the landlord's handling of outstanding external repairs and damp and mould, and in its complaint handling. The landlord was ordered to pay £11,098.23 compensation and to confirm in…
202332714 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to: Reports of damp and mould. Associated complaint handling. Our decision…
202406830 Housing association
The complaint about the handling of a planned upgrade to services was outside jurisdiction. There was service failure in the management of the sinking fund (failure to provide a breakdown of the invoice and fund…
202500151 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: Reports of reports of ASB. A managed move application. The…
202522366 Housing association
The Ombudsman found reasonable redress, maladministration in the landlord’s handling of We have not made orders for the landlord to put things right. Summary of reasons Reports of a leak from the wet room The landlord’s…
202440895 Housing association
The Ombudsman found maladministration in the landlord's handling of a persistent bathroom leak, as it failed to carry out the inspection agreed in its stage 2 response, did not resolve the underlying issue, and failed…
202515774 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould, with repairs not to a reasonable standard and several unacknowledged failings, though the landlord made reasonable efforts including…
202435047 Housing association
The Ombudsman found maladministration, no maladministration in the landlord’s handling of Our decision (determination) We found: Maladministration in the landlord’s handling of the resident’s bathroom replacement. No…
202413428 Housing association
The Ombudsman found no maladministration, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns with the support service and…
202329768 Housing association
The Ombudsman found maladministration, service failure, severe maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of ASB. We have also considered the…
202431661 Housing association
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of its requests for the residents to declutter the property.…
202440913 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB concerns (failure to follow its ASB policy, create an action plan, or conduct a risk assessment despite known vulnerabilities, and…
202424659 Local authority / ALMO / TMO
The Ombudsman found service failure, maladministration, severe maladministration in the landlord’s handling of the landlord’s response to reports of mould on the living room carpet. We have also investigated the…
202335826 Housing association
The Ombudsman found reasonable redress, severe maladministration, service failure, maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Concerns about damp and mould. Associated…
202431207 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration, outside jurisdiction in the landlord’s handling of : The landlord’s handling of the resident’s reports of…
202509644 Housing association
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Report of damp and mould. Associated complaint. Our decision…
202422555 Local authority / ALMO / TMO
The Ombudsman found service failure, reasonable redress, no maladministration, severe maladministration, maladministration in the landlord’s handling of Our decision (determination) We have found: Service failure in the…
202321097 Housing association
The Ombudsman found service failure, reasonable redress, severe maladministration, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s concerns regarding his property being cold…
202332134 Housing association
The Ombudsman found maladministration, reasonable redress, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s: concerns about the delay in completing the ventilation…
202414643 Housing association
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s handing of: the removal of…
202334695 Housing association
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak. We have also assessed the landlord’s complaint…
202418079 Housing association
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s decision that it is not responsible for maintenance of the communal garden area. We have also…
202317036 Housing association
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of The landlord’s handling of repairs to the ceiling and roof. We have also investigated the landlord’s…
202408765 Housing association
The Ombudsman found maladministration, severe maladministration, outside jurisdiction, service failure in the landlord’s handling of Our decision (determination) The complaint about shower, boiler and radiator repairs…
202430094 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s Response to a leak in the bathroom. Complaint handling. Our decision…
202500808
The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould and associated repairs..
202414452
The Ombudsman found maladministration in the landlord’s handling of the landlord’s alleged failure to properly manage service charges which she believed led to her incurring extra costs..
202323434
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of an overhanging tree. We have also investigated the landlord’s complaint…
202423518
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of repairs to communal lighting. Associated formal complaint..
202401618
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about: The ground maintenance service. The maintenance of trees. The replacement of the communal…
202423616
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the: Resident’s reports about the standard and frequency of grounds maintenance. Associated complaint..
202422533
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s response to the resident’s concerns about a gate and fencing to the side of her home..
202445868
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of several repairs reported by the resident, including those to her doors and windows..
202321541 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's concerns about its contractor's conduct during a gas safety inspection. The landlord investigated, took responsibility, apologised, and…
202417094
The Ombudsman found service failure, reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s: Response to reports of a faulty Air Source Heat Pump (ASHP). Handling of the…
202418221
The Ombudsman found reasonable redress, service failure, no maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports about communal grounds maintenance. The associated…
202428167
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to improve ventilation in the property and to…
202415453
The Ombudsman found no maladministration, maladministration, service failure in the landlord’s handling of the landlord’s: Position regarding an upgrade to the property’s heating system. Handling of repairs to the…
202305231
The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: A damp and mould inspection and responsive repairs. The…
202310014
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould in the property. Reports of draughts entering the property…
202406123
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the loss of housing benefit increases..
202317865
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s response to the resident’s: Report of repairs in the kitchen, bathroom, and toilet (WC) and associated damp and mould.…
202428900
The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident's request to relocate the communal bin store, and concerns about fire safety..
202442283
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of: Reports of damp and mould, and damage caused to the resident’s possessions.…
202220408
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: response to reports of damp and mould in the property; complaint..
202424819
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding: The condition of the property when let. Repairs..
202329793
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about the annual solid fuel safety check. The Ombudsman has also considered the…
202423013
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and mould. Associated formal complaint..
202434001
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould repairs..
202322984
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s report that its surveyor attended the property without prior arrangement. We have also…
202416520
The Ombudsman found severe maladministration, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould and subsequent remedial repairs. This Service has also…
202331335
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about grounds maintenance. The Ombudsman has also considered the landlord’s handling of the…
202322332
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s goodwill payment offer for the resident’s complaint about being stuck in a lift..
202334124
The Ombudsman found maladministration, service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of a leak and damp and mould. The…
202336556
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Damp and mould in the resident’s property; The associated complaint..
202312700
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Reports that the communal lighting in the car park and grassed areas was not working; The associated complaint..
202230495
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to the porch. We have also investigated the landlord’s complaint…
202308309
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the garden fence. We have also investigated the landlord’s complaint handling..
202301199
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould and the associated repairs..
202318404
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for information about the grounds maintenance contract. Request for information…
202322334
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of multiple repairs in the property. The resident’s report of a running water noise.. Total…
202216778
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs at the property..
202303316
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of repairs to the communal floor area. The availability of the Scheme Manager..
202311863
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB)..
202305793
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the residents’ request to assign her tenancy to her son..
202318202
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of and response to the resident’s concerns about repairs following a structural survey. The landlord's…
202410731
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports that the property was cold and does not retain heat. Complaint handling..
202232404
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to issues the resident raised concerning: Repairs to his kitchen and bathroom. Cleaning and maintenance of communal areas in and…
202311022
The Ombudsman found maladministration, reasonable redress in the landlord’s handling of The complaint concerns the landlord’s: Response to the resident’s report of damage caused to his front door after the police forced…
202326029
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and mould at the property. Complaint handling.. Total compensation…
202333792
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s response to reports of: Damp and mould in the property. Disrepair in the property. The Ombudsman…
202226698
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of defects in the property. The landlord’s handling of the resident’s complaint.. Total…
202212607
The Ombudsman found severe maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handing of the resident’s reports of: Repairs to the property. Damp and mould. The Ombudsman…
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