Anchor Hanover Group

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of personal information. Response to repair and maintenance issues. Response to the resident’s concerns about the use and…

The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to be transferred to an alternative property. We have also…

The Ombudsman found reasonable redress, maladministration, severe maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns about the level and increase in his communal…

The Ombudsman found no maladministration, service failure, maladministration, severe maladministration, outside jurisdiction in the landlord’s handling of : The landlord’s handling of the offer of compensation to the…

The Ombudsman found maladministration, severe maladministration, mediation settlement in the landlord’s handling of : The landlord’s handling of ASB. The landlord’s complaint handling. Our decision (determination) We…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s implementation of an appropriate dress policy. We have also considered the landlord’s complaint handling..

The Ombudsman found no maladministration, reasonable redress, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s concerns over staff behaviour. The resident’s allegations of theft…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to reports of poor workmanship by its contractors.. Total compensation ordered: £100.

The Ombudsman found maladministration, no maladministration in the landlord’s handling of :.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of an energy rebate. Complaint handling.. Total compensation ordered: £300.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: poor staff conduct anti-social behaviour (ASB).

The Ombudsman found maladministration, no maladministration in the landlord’s handling of REPORT COMPLAINT 202312182 Anchor Hanover Group 20 March 2025 Our approach The Housing Ombudsman’s approach to investigating and…

The Ombudsman found no maladministration, service failure in the landlord’s handling of The resident’s complaint is about the landlord’s: Licensing of parking bays. Response to his concerns about alterations to the…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak at her property. Staff conduct concerns..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about service charges relating to the local manager service. The Ombudsman has also assessed the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling: of the resident’s reported issues about: a rodent infestation. his bay window repair. food being thrown…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s administration of the service charge account, including the bank account arrangements. The…

The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident’s concerns that his service charge includes communal heating costs.. Total compensation ordered: £200.

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to concerns about the standard of service provided by the location and area manager..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord's handling of: The sale of the shared ownership property. The resident’s complaint.. Total compensation ordered: £650.

The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of the landlord's response to the resident's: reports about the conduct of a member of staff; concerns about…

The Ombudsman found service failure in the landlord’s handling of : the landlord’s approach to a lease variation. the associated complaint.. Total compensation ordered: £100.

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s report of anti-social behaviour (ASB). Its decision to let a property to the alleged…

The Ombudsman found severe maladministration, maladministration, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports that the property was too hot. Response to the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident about a sinking fund service charge increase..

The Ombudsman found service failure in the landlord’s handling of The resident complaints about the landlords handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.. Total…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the: Resident’s reports of damp and mould in the property. The associated complaint.. Total compensation ordered: £800.

The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of The complaint is regarding: the landlord’s handling of the resident’s request for a walk-in shower to be installed…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a notice ordering the resident to not smoke in his property prior to, and during works carried out by contractors, and its…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s: Response to its contracted parking company wrongly issuing parking tickets to the resident. Complaint handling..…

The Ombudsman found no maladministration, maladministration, outside jurisdiction in the landlord’s handling of : The landlord’s response to concerns about the suitability of the resident’s former property. The…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of : The landlord’s response to the resident’s concerns about the hedge at the rear of her property. The landlord’s response to the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s bathroom and the level of compensation offered.. Total compensation ordered: £400.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request to be reimbursed for the cost of an electrician’s call-out recharge by it to her, and its associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about a pest infestation..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The level of service charge for the year 2021/22. Failure to provide a resident warden. The administration of a surplus in the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s request for the lock to be reinstated on the back gate of the property.. Total compensation ordered: £100.

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s: handling of and response to the resident’s reports about damp. communication and complaint handling..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of being bullied by another resident..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damage to their possessions following a leak..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of a potential pest infestation issue within the loft area of the property.. Total compensation…

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s response to repair reports to the: Kitchen and cooker hood. Doorbell. The landlord’s handling of reports of staff…

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of The complaint concerns how the landlord administered the resident’s rent account..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a bed bug infestation at her property..

The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of repairs to the resident’s boiler and shower room..

The Ombudsman found no maladministration in the landlord’s handling of The resident complains about the summer temperature settings of the district heating system..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount of rent owed..

The Ombudsman found service failure, maladministration, reasonable redress, no maladministration in the landlord’s handling of The landlord’s response to the resident’s reports about the quality of works carried out to…

The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s concerns about the increase in his service charges and the explanation provided by…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding: The quality of garden maintenance carried out at the property The level of service…

The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of REPORT COMPLAINT 202010149 Anchor Hanover Group 12 November 2021 Our approach The Housing Ombudsman’s approach to…

The Ombudsman found service failure, no maladministration in the landlord’s handling of The complaint is regarding: The landlord’s handling of the applicant’s request to be rehoused. The applicant’s concern that the…

The Ombudsman found service failure in the landlord’s handling of the landlords handling of the residents reports of: The level of service charge at the property. The landlord’s complaint handling.. Total compensation…

The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202101483 Anchor Hanover Group 9 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s response to the resident’s dispute about the allegation that he had been rude and aggressive towards staff..

The Ombudsman found maladministration in the landlord’s handling of the resident’s concerns regarding the costs of the catering service provided within his accommodation..

The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of reports of ASB made…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of reports of silver fish at the property and its subsequent compensation offer..

The Ombudsman found maladministration in the landlord’s handling of The complaint concerns an increase in service charges for heating and hot water..

The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident complained about the landlord’s: response to his concern about insufficient compartmentalisation within the building…

The Ombudsman found service failure in the landlord’s handling of The resident’s complaint is about the landlord’s response to his reports of leaks to the flat roof and dormer window. This Service will also consider the…

The Ombudsman found service failure in the landlord’s handling of : The landlord’s decision to withdraw lease amendments in relation to sub-letting in April 2020. The landlord’s communication with the resident.. Total…

The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns the landlord’s decision not to award the resident priority status on its rehousing waiting list..

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports regarding: the general public using pathways on the resident’s estate..

The Ombudsman found no maladministration, service failure in the landlord’s handling of The resident complains that the landlord: did not inspect her property prior to her purchasing did not maintain and paint the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the applicant’s application for a property..