Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Arawak Walton Housing Association Limited's maladministration rate (40%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202423457 Housing association
The complaint concerned the landlord's handling of repairs including a window, a bathroom leak and associated damp and mould. The Ombudsman found errors, including an unreasonable 6-month delay replacing the window and…
202221248 Housing association
The Ombudsman found maladministration in the landlord's response to ongoing damp and mould, citing delayed inspections, inappropriately blaming the resident on one occasion, and considerable delays completing identified…
201702731 Housing association
The Ombudsman found maladministration by Arawak Walton Housing Association for delays in repairing draughts from windows and front door (14 months) and broken floorboards (over 13 months), causing significant distress…
202116152 Housing association
The Ombudsman found no maladministration in the landlord's maintenance of communal grounds, as it complied with its grounds maintenance policy and responded reasonably to weed concerns. No maladministration was found in…
201908574 Housing association
The Ombudsman found no maladministration by Arawak Walton Housing Association in its response to the resident's reports about damp, mould, repairs and her request to be rehoused. The landlord investigated appropriately,…
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