The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs including: A window. A bathroom leak. The associated damp and mould..
Housing association
Arawak Walton Housing Association Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 5 published decisions.
- No maladministration 3
- Service failure 1
- Maladministration 3
Arawak Walton Housing Association Limited's maladministration rate (60%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (5)
All landlords £400
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to reports of ongoing damp and mould.. Total compensation ordered: £400.
£600
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of : The landlords handling of multiple repair issues reported by the resident including leaks in the living room…
Service failure Maladministration No maladministration leak water ingress complaint handling delay repairs delay window repair
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s maintenance of communal grounds; The landlord’s handling of reports of poor staff conduct toward the resident..
No maladministration garden maintenance
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about damp, mould and repairs issues and her request to be rehoused..
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