Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Arcon Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
202302989
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord’s handling of kitchen and boiler upgrade works, including the ventilation fan. The landlord’s…
202004939
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of reports of repairs after the resident moved into the property. Handling of the…
202214232
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to a request for an onsite evening meeting to discuss the handling of reports of anti-social behaviour..
202121447
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s request for shower repairs..
202001719
The Ombudsman found mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to the resident’s…
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