Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Arcon Housing Association Limited's maladministration rate (60%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202302989 Housing association
The Ombudsman found maladministration in the landlord's handling of kitchen and boiler upgrade works (including the ventilation fan), citing poor communication, staff turnover, insufficient handover, record-keeping…
202004939 Housing association
The Ombudsman found service failure in the landlord's handling of repairs (a 10-month delay completing bathroom grouting work) and in its complaint handling (failing to include stage 2 escalation information in its…
202214232 Housing association
The Ombudsman determined the complaint was outside its jurisdiction because the resident was not significantly adversely affected (he could attend a virtual meeting) and the complaint was made on behalf of other…
202121447 Housing association
The Ombudsman found that the landlord had made an offer of redress prior to investigation which resolved the complaint satisfactorily. The landlord correctly identified that the resident was responsible for her own…
202001719 Housing association
The Ombudsman found service failure in the landlord's response to ASB reports due to poor record-keeping and failure to liaise with the police or investigate further after May 2020, and service failure in complaint…
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