Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Arhag Housing Association Limited's maladministration rate (86%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202524775 Housing association
Maladministration was found in the landlord's handling of the resident's reports of a leak, including failure to manage repairs effectively, complete risk assessments, consider household vulnerabilities, and assess…
202330350 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports, CCTV monitoring and signage review, and no maladministration in its complaint handling. However, it found service failure in the…
202324893
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of reports of toxic fumes in the property. The landlord’s handling of the resident’s request for a property transfer..
202345623
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for replacement windows and repairs to the external render. The Ombudsman has also considered the…
202200702
The Ombudsman found maladministration, mediation settlement, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for: repairs to fix a leak;…
202101604
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling and response to the resident’s reports of: repairs required to the communal lift; repairs required to…
202100545
The Ombudsman found service failure, no maladministration in the landlord’s handling of : The landlord’s offer of compensation in respect of the handling of the initial Right to Acquire (RTA) application and subsequent…
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