Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 7 published decisions.
Arhag Housing Association Limited's maladministration rate (86%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202524775 Housing association
Maladministration was found in the landlord's handling of the resident's reports of a leak, including failure to manage repairs effectively, complete risk assessments, consider household vulnerabilities, and assess…
202330350 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports, CCTV monitoring and signage review, and no maladministration in its complaint handling. However, it found service failure in the…
202324893 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports of toxic fumes in the property, as it acted reasonably and swiftly by decanting the resident and investigating, and found no evidence of…
202345623 Housing association
The complaint concerned the landlord's handling of the resident's request for replacement windows and repairs to the external render, plus its complaint handling. The Ombudsman found service failure on both heads: the…
202200702 Housing association
The Ombudsman found severe maladministration for the landlord's three-year delay in resolving leak-related repairs, maladministration for its handling of adaptation requests, and maladministration for complaint…
202101604 Housing association
The Ombudsman found maladministration in the landlord's handling of repairs to the communal lift, windows, and water penetration through the ceiling, as well as in its complaint handling and record keeping. The landlord…
202100545 Housing association
The Ombudsman found service failure in the landlord's inadequate compensation offer for errors handling a Right to Acquire application and poor complaint handling, ordering £150 total. No maladministration was found in…
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