Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Array's maladministration rate (0%) is lower than the average for comparable landlords (68%) across published Ombudsman determinations.
202001047 Housing association
The Ombudsman determined that the complaint about the level and reasonableness of the service charge is outside its jurisdiction under paragraph 39(g) of the Scheme, as it would require the Ombudsman to calculate the…
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.