Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 24 published decisions.
Arun District Council's maladministration rate (100%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202501093 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration, outside jurisdiction in the landlord’s handling of Our decision (determination) We found that: There was maladministration in how the…
202524839 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, severe maladministration, mediation settlement in the landlord’s handling of Our decision (determination) There was maladministration in the landlord’s…
202344745 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Reports of repairs. Associated formal complaint. Our decision…
202510430 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s handling of the resident’s: Concerns about the behaviour of its…
202441445
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: A heating repair and annual heat pump service. The associated complaint..
202449303
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of damp caused by a neighbour’s driveway. We have also investigated the landlord’s complaint handling..
202426223
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damp and mould within the property.. Total compensation ordered: £1650.
202329684
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks and damp and mould within the property. Concerns about a trip hazard in the communal area…
202411781 Local authority / ALMO / TMO
Service failure found in the landlord's handling of damp and mould repairs and poor external brickwork condition, where repairs took approximately 5 months and no schedule of works was provided despite the resident's…
202330314
The Ombudsman found severe maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within her property.…
202408362
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould at the property..
202213713
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of : The landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the adjoining neighbour…
202313479
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: An electrical safety inspection, including the actions of its officer and its…
202125542 Local authority / ALMO / TMO
The Ombudsman found service failures in the landlord's handling of the resident's request for a single point of person contact, its handling of an ASB report (failing to proactively contact the resident and complete a…
202338616
The Ombudsman found outside jurisdiction, maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: The resident’s request to purchase the freehold of the property by way of…
202116946
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlords handling of the residents request for new bathroom fittings and flooring. The landlords handling of the residents…
202301043
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports regarding: Outstanding roof repairs. Damp and Mould. The associated formal complaint.. Total…
202110505
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of REPORT COMPLAINT 202110505 Arun District Council 26 January 2023 Our approach The Housing Ombudsman’s approach…
202109998
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident complains about: The landlord’s approach to repairs during Covid-19 (complaint A). The handling of complaint A (complaint…
202012616
The Ombudsman found maladministration, severe maladministration, service failure, reasonable redress in the landlord’s handling of : The landlord's response to a report of flooding in the property following a burst…
201805246
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident’s reports of noise nuisance. Complaint handling.. Total compensation ordered: £600.
202009397
The Ombudsman found maladministration, service failure, no maladministration, reasonable redress in the landlord’s handling of the landlord’s response to: The resident’s report in relation to her upstairs toilet. The…
202001255
The Ombudsman found maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks to his garage roof and shed downpipe. Reports of…
202010488
The Ombudsman found service failure, reasonable redress in the landlord’s handling of This complaint is about the landlord’s response to the resident’s concerns about the repair of a bedroom ceiling that contained…
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