Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 25 published decisions.
Arun District Council's maladministration rate (96%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202338005 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's concerns about water pressure in his home, as its attendance and proactive steps (including involving the utility company) were…
202501093 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of a faulty roof with associated damp and mould, and of a rat infestation, and service failure in its complaint handling. The complaint about…
202524839 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports over more than three years, as it failed to complete required risk assessments, offer support with evidence gathering, or…
202344745 Local authority / ALMO / TMO
The landlord's handling of the resident's reports of repairs (cracks and a roof leak) involved unreasonable delays and poor communication, and the redress it offered was insufficient, amounting to maladministration. Its…
202510430 Local authority / ALMO / TMO
The landlord's response to the resident's concerns about its window contractor's conduct was reasonable redress, as the landlord apologised, arranged for the contractor to investigate, and the contractor apologised,…
202441445 Local authority / ALMO / TMO
The landlord delayed an emergency heating repair by 3 days beyond its 24-hour target, failed to give notice of annual heat pump services, and did not provide evidence of the promised comprehensive service review or…
202449303 Local authority / ALMO / TMO
The landlord failed to ensure a neighbour rectified a driveway that was causing damp, despite identifying the issue in December 2023 — delaying, failing to follow up, not providing promised updates or a dehumidifier…
202426223 Local authority / ALMO / TMO
The complaint concerned the landlord's response to the resident's reports of damp and mould. The Ombudsman found severe maladministration: the landlord failed to carry out recommended remedial works for a significant…
202329684 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of leaks, damp and mould and associated repairs, due to overall delays, poor communication and failure to address the damp and…
202411781 Local authority / ALMO / TMO
Service failure found in the landlord's handling of damp and mould repairs and poor external brickwork condition, where repairs took approximately 5 months and no schedule of works was provided despite the resident's…
202330314 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of the resident's reports of leaks, damp and mould and associated repairs, and severe maladministration in its handling of concerns about the…
202408362 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould. Despite a February 2024 survey identifying high internal damp in several rooms and recommending remedial…
202213713 Local authority / ALMO / TMO
Maladministration in handling three ASB matters: failing to investigate noise reports from neighbour A, withholding details of allegations from neighbour B for over a year, and failing to follow up on reports against…
202313479 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of an electrical safety inspection (including an inappropriate warning letter referencing tenancy enforcement without clear grounds and a failure to…
202125542 Local authority / ALMO / TMO
The Ombudsman found service failures in the landlord's handling of the resident's request for a single point of person contact, its handling of an ASB report (failing to proactively contact the resident and complete a…
202338616 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of remedial repairs to the facias, soffits and guttering and the planned roof replacement works, given unreasonable delays over about four years, poor…
202116946 Local authority / ALMO / TMO
Service failure for bathroom repairs (raised then withdrew expectations, no Equality Act consideration); maladministration for damp and mould (policy not followed, no urgency given health conditions); maladministration…
202301043 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of outstanding roof repairs, damp and mould, and the associated formal complaint. It ordered £850 compensation plus a written apology and completion of a…
202110505 Local authority / ALMO / TMO
The Ombudsman found reasonable redress for the landlord's handling of garden repairs (delays but proactive communication and willingness to complete works), no maladministration for its response to subsidence concerns…
202109998 Local authority / ALMO / TMO
The Ombudsman found maladministration in four areas: the landlord's approach to repairs during Covid-19 (limiting to emergency repairs without sufficient justification), the handling of the repairs complaint…
202012616 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for its response to flooding from a burst pipe, as it completed repairs and offered £250 compensation plus new carpets (circa £2,500). However, there was…
201805246 Local authority / ALMO / TMO
The Ombudsman found maladministration by Arun District Council for its handling of a resident's long-standing noise nuisance reports (2018-2020) and for its complaint handling. The landlord failed to properly…
202009397 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's reports of a blocked/flooding upstairs toilet and its decision not to compensate for damaged rugs. It found reasonable redress…
202001255 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of leaks to the garage roof and shed downpipe due to poor communication and delays; reasonable redress for the balcony repair where the wrong sealant was…
202010488 Local authority / ALMO / TMO
The Ombudsman found service failure by Arun District Council for a five-week delay in logging a repair to a damaged bedroom ceiling containing asbestos. The landlord accepted the error and apologised, but the Ombudsman…
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