Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Ash Shahada Housing Association Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202224114 Housing association
The Ombudsman found maladministration in the landlord's handling of a resident's report that her possessions had been removed and disposed of by a charity worker with the landlord's permission but no notice or…
202442114 Housing association
The complaint concerned the landlord's handling of the resident's communal electricity charges, consumption and refund request, where the meter had not been working and bills were based on estimated usage. Following the…
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