Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Ashfield District Council's maladministration rate (67%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202504626 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of antisocial behaviour, due to delays in the actions it took and in its communication, and poor record keeping, causing distress, worry, time…
202203316 Local authority / ALMO / TMO
The Ombudsman found service failure by Ashfield District Council in its handling of a former secure tenant's rent arrears. The landlord failed to consider the resident's known vulnerabilities, did not follow up after…
202200028 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its response to the resident's concerns about the boundary hedge, which had been cut low before her tenancy began. The landlord explained its position, planted…
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