Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
Ashford Borough Council's maladministration rate (67%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202448414 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's reports of anti-social behaviour and in its complaint handling, ordering an apology and £100 compensation. The landlord's response to the…
202433225 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of the resident's reports of cannabis-related anti-social behaviour (ASB) by a neighbour. The landlord made a significant error by sharing the resident's address with the…
202319724 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of damp and mould, as it failed to identify the root cause and provide a lasting remedy for around a year. It found reasonable redress on the…
202419849 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the staircase, windows and faulty radiators, and service failure in its handling of repairs to the water mains, a kitchen extractor fan, and…
202335294 Local authority / ALMO / TMO
The landlord's pre-investigation offers of £1000 (plus £400 for contractor issues) amounted to reasonable redress for delays repairing a roof leak, damaged asbestos ceilings and inappropriate staff comments. However,…
202308502 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of window repairs and in its complaint handling and compensation, and maladministration in its handling of damp and mould and in its record keeping. The…
202232468 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of repairs at the property or its management of the tenancy, including the resident's reports of being at risk. The complaint about the suitability of…
202112658 Local authority / ALMO / TMO
The Ombudsman found service failure by Ashford Borough Council for delays in handling window repairs (exceeding its 28-day timescale and a four-month communication gap) and for issuing a Notice Seeking Possession based…
202123303 Local authority / ALMO / TMO
The Ombudsman found that the landlord made reasonable attempts to identify and resolve a leak from the property above, but acknowledged a service failure in that the final repairs took three days once the source was…
202013423 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of ASB reports over 14 months for failing to be sufficiently proactive and not following its ASB policy, and maladministration in complaint handling for…
202106882 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of a kitchen replacement for a secure tenant. While the resident experienced disruption, the landlord communicated adequately, acted reasonably given…
202001169 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's request for end-of-tenancy charges, as it acted in line with the tenancy agreement and provided reasonable information about costs. However, there was service…
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