Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
Aspire Housing Limited's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202524599 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's reports of ASB, as it followed its policy and engaged appropriately with agencies. It found reasonable redress in the landlord's…
202402787 Housing association
The Ombudsman found reasonable redress in the landlord's handling of the resident's reports of low temperatures in his home and in its handling of the associated complaint. The landlord did not investigate the…
202324303 Housing association
The landlord delayed inspecting and felling trees the resident had reported as causing damage, and its complaint responses failed to engage with its failings or adequately recognise the time, trouble and inconvenience…
202323850 Housing association
The complaint concerned the landlord's handling of various repairs (leaks, damp and mould, ventilation, bathroom condition, replastering and wall insulation for noise transfer). The Ombudsman determined it was not…
202224728 Housing association
The Ombudsman found service failures in the landlord's handling of removal issues, a housing move request and complaint handling, no maladministration in rent account and current property repairs handling, and…
202206457 Housing association
The Ombudsman found maladministration by Aspire Housing Limited for a 6-year delay in repairing a resident's outbuilding (first reported July 2016, completed September 2022) and for poor complaint handling including…
202205312 Housing association
The Ombudsman found service failure in the landlord's response to the resident's concerns about the condition of the property when let (outstanding repairs and cleaning not completed to its own Home Standard) and…
202017563 Housing association
The Ombudsman found no maladministration in the landlord's handling of noise transference reports from a neighbouring property, as it properly investigated, carried out sound tests, and took reasonable steps to…
202119733 Housing association
The Ombudsman found no maladministration in the landlord's handling of damp and mould reports. The landlord responded promptly, arranged inspections and repairs in line with its policy, and offered £120 in decorating…
202101155 Housing association
The landlord was found to have maladministration for its response to a roof leak, with unreasonable delays from December 2019 to January 2021 and poor communication. Service failure was found for complaint handling, as…
202017181 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports of damp and mould. The landlord inspected the property, diagnosed condensation as the cause, carried out remedial works including mould…
202008253 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports (cannabis smell) or its response to concerns about communal doors, car park gates and the ventilation system. The landlord took…
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