Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 11 published decisions.
Aspire Housing Limited's maladministration rate (64%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202402787 Housing association
The Ombudsman found reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of: the resident’s reports of low temperatures in his home the associated…
202324303
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request for it to remove trees.. Total compensation ordered: £500.
202323850
The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of various repairs within the property..
202224728
The Ombudsman found maladministration, no maladministration, service failure, reasonable redress in the landlord’s handling of the landlord’s: Response to the resident’s reports of repairs required at the former…
202206457
The Ombudsman found maladministration in the landlord’s handling of : The landlords handling of repairs to the residents outbuilding. The Ombudsman has decided to investigate the landlord’s complaint handling.. Total…
202205312
The Ombudsman found service failure in the landlord’s handling of the landlord’s: Response to the resident’s concerns about the condition of the property when let to her. Handling of, and communication regarding,…
202017563
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise transference from a neighbouring property. The associated complaint..…
202119733
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports concerning damp and mould in her property..
202101155
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the residents report of a roof leak. The report will also address the landlord’s handling of the related…
202017181
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to reports of damp and mould..
202008253
The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) in and around her building. The landlord’s response to the…
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