Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Aster Communities's maladministration rate (20%) is lower than the average for comparable landlords (68%) across published Ombudsman determinations.
202005481 Housing association
The Ombudsman found no maladministration in the landlord's decision to sell a 70% shared ownership share under the Help to Buy Scheme, its sales process, or its refusal to buy back the property. The landlord followed…
202010765 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's reports of defects at her shared-ownership new-build property, including significant delays addressing water ingress through the back door…
202101249 Housing association
The Ombudsman found no maladministration by Aster Communities in moving the resident from her previous property (due to extensive damp and repair issues) and in its response to her concerns that the new property was…
202017599 Housing association
The Ombudsman determined that the complaint about the level of rent compared to neighbouring properties and about service charges (which did not affect the resident's own property) was outside its jurisdiction under the…
202004756 Housing association
The Ombudsman found no maladministration by Aster Communities in its response to reports of damp. The landlord carried out multiple inspections and surveys but received conflicting results. It was reasonable for the…
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