Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Aster Communities's maladministration rate (100%) is higher than the average for comparable landlords (79%) across published Ombudsman determinations.
202005481
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of : The landlord’s decision to sell the resident a 70% share of its property under the Help to Buy Scheme. The…
202010765
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident has complained about: How the landlord has handled her reports of defects at her property. The landlord’s ongoing…
202101249
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord moving the resident from her previous property and its response to concerns that the new property was unsuitable..
202017599
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns:.
202004756
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to reports of damp..
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