Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 4 published decisions.
Audley Group Ltd's maladministration rate (50%) is lower than the average for comparable landlords (80%) across published Ombudsman determinations.
202502601 Voluntary
The Ombudsman found the service charge complaint outside jurisdiction and found no maladministration in the landlord's handling of building defects, grounds maintenance, CCTV, car parking, and complaint handling. No…
202334983 Voluntary
The Ombudsman found the service charge complaint outside jurisdiction, and found no maladministration in the landlord's handling of defects, grounds maintenance, CCTV, car parking, and complaint handling across two…
202124632
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord's response to the resident’s representations about changes of ownership/changes in its company structure prior to…
202110878
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of noise nuisance and aggressive behaviour by his neighbour’s dog. The…
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