Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
B3 Living Limited's maladministration rate (92%) is higher than the average for housing association (79%) across published Ombudsman determinations.
202534120 Housing association
There was maladministration in the landlord's response to the resident's report of a ceiling collapse. The landlord failed to accurately diagnose the cause of the collapse and subsequent leak, contrary to its repairs…
202319444 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's concerns about rainwater from the balcony above and drainage issues, due to a delay of just over a month in responding to reports. It also…
202423441 Housing association
The Ombudsman found service failure, severe maladministration, maladministration, reasonable redress in the landlord’s handling of . The complaint is about the landlord’s management of the property condition on letting…
202327551
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of restricted access to a shared area..
202320785
The Ombudsman found service failure in the landlord’s handling of the landlord's handling of the resident’s reports of misuse of the bin store.. Total compensation ordered: £100.
202123802
The Ombudsman found no maladministration, maladministration in the landlord’s handling of The resident has complained about the landlord’s: response to outstanding repairs at the property. handling of antisocial…
202214301
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of shower repairs. The Ombudsman has also investigated the landlord’s complaint handling.. Total compensation ordered: £700.
202307898
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about the neighbour’s dog fouling..
202227991
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of reports of: Light pollution. Noise transference. Smells in the property. The…
202015263
The Ombudsman found maladministration in the landlord’s handling of the communal cleaning..
202110317
The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident's report of flies and bad odour from her neighbour’s property..
202012594
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the residents’ reports of damp and mould in their prospective property..
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