Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 12 published decisions.
B3 Living Limited's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202534120 Housing association
There was maladministration in the landlord's response to the resident's report of a ceiling collapse. The landlord failed to accurately diagnose the cause of the collapse and subsequent leak, contrary to its repairs…
202319444 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's concerns about rainwater from the balcony above and drainage issues, due to a delay of just over a month in responding to reports. It also…
202423441 Housing association
The Ombudsman found service failure in the landlord's management of the property condition on letting and associated repairs, and service failure in its complaints management. The landlord had acknowledged failings,…
202327551 Housing association
The complaint concerned the landlord's handling of reports that a neighbour was restricting access to a shared path leading to the rear gardens. Following the Ombudsman's intervention, the landlord agreed to pay £250…
202320785 Housing association
The Ombudsman found a service failure in the landlord's handling of the resident's reports of bin store misuse. The landlord took some positive, timely steps (contacting pest control, the local authority and residents,…
202123802 Housing association
The Ombudsman found no maladministration in the landlord's handling of ASB reports made against the resident, but found maladministration in the landlord's handling of the resident's request to move to an alternative…
202214301 Housing association
The Ombudsman found maladministration in the landlord's handling of shower repairs, where it failed to categorise repeated blockages as emergencies and did not communicate with the resident about recommendations to…
202307898 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's concerns about a neighbour's dog fouling. The landlord delayed its initial response, kept inadequate records and communicated unclearly,…
202227991 Housing association
The Ombudsman found no maladministration in the landlord's handling of light pollution or smell reports, service failure in its handling of noise transference reports, and maladministration in its complaint handling,…
202015263 Housing association
The Ombudsman determined the complaint about communal cleaning was outside its jurisdiction because the resident had already applied to and received a determination from the First Tier Tribunal on the same issue…
202110317 Housing association
The Ombudsman found no maladministration by the landlord in its response to the resident's report of flies and bad odour from a neighbour's property. The landlord acted appropriately by liaising with external agencies,…
202012594 Housing association
The Ombudsman determined that the landlord's offer of redress (refunding the £500 deposit and offering £250 goodwill) for its slow handling of damp and mould reports in a prospective shared-ownership property was…
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