Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Babergh District Council's maladministration rate (89%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202345261 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of a rat infestation in the property: it did not act promptly, kept inadequate repair records, delayed an inspection by two months without…
202430826 Local authority / ALMO / TMO
The Ombudsman found reasonable redress for the landlord's handling of the resident's concerns about a new front door lock, service failure for its handling of the resident's request to install a front garden fence and…
202314102 Local authority / ALMO / TMO
The complaint concerned the landlord's decision not to allow the applicant to succeed his late mother's secure tenancy. The Ombudsman found no maladministration, as the landlord correctly applied its tenancy policy and…
202318473 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of repairs and of the installation of an electric shower, as the landlord apologised, committed to completing the works and offered proportionate…
202405744 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's repairs reports (boiler, immersion heater, bathroom drainage, damp and mould, external rendering and kitchen flooring), which spanned…
202338266 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reports about window repairs and the ventilation system, and in its complaint handling. It ordered the landlord to apologise, pay £1,000…
202300493 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports about faulty heating. The landlord responded promptly but focused only on whether the storage heaters worked rather than whether they were fit…
202208598 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to the resident's reports about unsafe electrics, due to poor record keeping and failure to take seriously her report of being asked to check plugs herself.…
202207448 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a rat infestation and repairs, and service failure regarding the bedroom size appeal. The landlord failed to adequately monitor the infestation,…
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