Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 9 published decisions.
Babergh District Council's maladministration rate (89%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202345261 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of The landlord’s handling of reports of a pest infestation. We have also considered the landlord’s complaint…
202430826
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about a new lock in the front door of the property. Request for a fence to be installed in the…
202314102
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision not to allow the applicant to succeed his late mother’s tenancy..
202318473
The Ombudsman found reasonable redress, service failure in the landlord’s handling of :.
202405744
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about the boiler, immersion, drainage system in the bathroom, damp and mould and external rendering…
202338266
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports regarding: Window repairs and the ventilation system. Anti-social behaviour and noise disturbance.…
202300493
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to concerns about heating in the resident’s home.. Total compensation ordered: £300.
202208598
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s report about unsafe electrics in the property. The landlord’s complaint handling has also…
202207448
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: a rat infestation; a bedroom size/number of rooms appeal; repairs to: the cracked walls; the felt roof;…
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