Barking and Dagenham Council

The landlord was found to have service failure for taking nine months to repair a communal garage gate, failing to communicate with the resident, and taking 114 working days to issue a final stage complaint response.…

The Ombudsman found severe maladministration for how the landlord handled damp and mould reports over at least two and a half years, with long delays, failure to diagnose the cause, and failure to offer temporary…

The Ombudsman found maladministration in the landlord's handling of a decanted resident's concerns about the size of her new property, due to a lack of communication, failure to follow up on an occupational therapy…

The Ombudsman found service failure in the landlord's handling of major works consultation and service charge errors, and maladministration in its complaint handling for failing to address key issues, acknowledge…

The landlord was found to have service failure for not providing adequate support (temporary accommodation, heating, cooking facilities) when the resident reported carbon monoxide concerns from a faulty boiler, and…

The Ombudsman found maladministration by Barking and Dagenham Council in its handling of a resident's reports of damp and mould. Although the landlord took some constructive steps, there was avoidable delay of six…

The landlord was found to have maladministration for its handling of damp reports, with unreasonable delays from February 2020 to September 2021 and insufficient compensation. Service failure was found for not following…

The Ombudsman found that the landlord offered reasonable redress for delays in installing fencing and internal doors, and for the resident's rubbish removal costs. The landlord acknowledged its failings, apologised, and…

The Housing Ombudsman determined that a complaint about the council's decision to extend a controlled parking scheme was outside its jurisdiction, as the decision was made by the council in its capacity as a local…

The landlord replaced the resident's back door but gave conflicting information about whether it could be fitted outward-facing. The Ombudsman found the landlord offered reasonable redress by apologising and paying £50…

The Ombudsman determined that the complaint about the landlord's failure to provide a heat interface unit manual (installed around 2012) was outside its jurisdiction because the resident did not raise it as a formal…

The Ombudsman found service failure in the landlord's handling of noise reports from a neighbour and in its complaint handling. The landlord delayed acting on recommendations to reduce intrusive noise (light cord, door…

The Ombudsman found reasonable redress for the landlord's handling of a recurring toilet blockage, as the landlord acknowledged the delay in finding a permanent fix and offered £200 compensation. However, the landlord's…

The Ombudsman found no maladministration in the landlord's response to ASB reports and communal area management, as the landlord took reasonable steps including installing CCTV, anti-climb spikes, liaising with police,…

The Ombudsman found service failure by Barking and Dagenham Council because it took over five months to remove fire safety hazard items from communal areas and nine months to respond to the resident's complaint, and its…

The Ombudsman determined that the complaint about the division of service charges for major works was outside its jurisdiction, as it concerns the level of service charge (paragraph 39(g)) and is more appropriately…