Barking and Dagenham Council
202211917
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to a gate to a communal garage, and the subsequent offer of compensation for this..
Local authority / ALMO / TMO
Barking and Dagenham Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 16 published decisions.
- No maladministration 1
- Reasonable redress 4
- Service failure 9
- Maladministration 9
- Severe maladministration 1
Barking and Dagenham Council's maladministration rate (88%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
Decisions (16)
All landlordsBarking and Dagenham Council
202113701
The Ombudsman found service failure, severe maladministration in the landlord’s handling of The resident complains about: How the landlord handled her reports of damp and mould in the property. How the landlord handled…
Service failure Severe maladministration damp and mould leak water ingress complaint handling delay repairs delay
Barking and Dagenham Council
202009340
The Ombudsman found maladministration in the landlord’s handling of The resident complains about: The suitability of the property offered by the landlord in February 2020. The landlord’s handling of her subsequent…
Barking and Dagenham Council
202112565
The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s: Handling of the resident’s application for a landlord licence; Response to the resident’s…
Service failure Maladministration complaint handling delay repairs delay service charge communication failure
Barking and Dagenham Council
202005996
The Ombudsman found service failure, maladministration in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s reports of carbon monoxide poisoning due to a faulty boiler and…
Service failure Maladministration leak water ingress complaint handling delay repairs delay heating hot water
Barking and Dagenham Council
202101016
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of the landlords handling of the resident’s reports of damp and mould in her property..
Service failure Reasonable redress Maladministration damp and mould leak water ingress repairs delay window repair
Barking and Dagenham Council
202017534
The Ombudsman found maladministration, service failure in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of damp in his property; the resident’s request to be…
Maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Barking and Dagenham Council
202119265
The Ombudsman found reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s request: To install fencing and internal doors at her property. To reimburse her for the cost of removing…
Barking and Dagenham Council
202113031
The Ombudsman found maladministration in the landlord’s handling of The Council’s decision to extend a controlled parking scheme to include the area where the resident lives..
Maladministration
Barking and Dagenham Council
202115176
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for an outward facing back door..
Maladministration door repair
Barking and Dagenham Council
202108003
The Ombudsman found maladministration in the landlord’s handling of the provision of a heat interface unit (HIU) operating and maintenance safety manual (the manual) when the landlord installed the system in 2012 or…
Barking and Dagenham Council
201900890
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of noise emanating from her neighbour’s property. The Ombudsman has also considered the landlord’s…
Barking and Dagenham Council
202003034
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the: landlord's handling of a toilet blockage from 2019 – 2020. The Ombudsman has also considered the landlord’s complaints handling..
Barking and Dagenham Council
202002471
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of : The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and request for anti-ASB measures. The…
No maladministration Reasonable redress damp and mould leak water ingress repairs delay window repair
Barking and Dagenham Council
201911211
The Ombudsman found service failure in the landlord’s handling of This complaint is about the level of compensation awarded by the landlord for its delays in removing items from the communal area of the resident’s block…
Barking and Dagenham Council
202001600
The Ombudsman found maladministration in the landlord’s handling of The resident is unhappy with the landlord’s division of service charges in relation to major works..
Maladministration service charge
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