Barnet Council
202010010
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould.. Total compensation ordered: £600.
Local authority / ALMO / TMO
Barnet Council
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 6 published decisions.
- No maladministration 1
- Service failure 2
- Maladministration 2
- Severe maladministration 1
- Mediation / settlement 1
Barnet Council's maladministration rate (83%) is broadly in line with the average for local authority / almo / tmo (84%) across published Ombudsman determinations.
Decisions (6)
All landlordsBarnet Council
202105043
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns whether the resident is entitled to use of a shed..
Maladministration
Barnet Council
202012764
The Ombudsman found mediation settlement in the landlord’s handling of The landlord’s handling of the resident’s reports of fly infestation at their property..
Mediation / settlement pest control
Barnet Council
202006969
The Ombudsman found service failure in the landlord’s handling of The resident has complained about the landlord’s handling of repairs to the roof and about the level of compensation it has offered..
Barnet Council
202014754
The Ombudsman found service failure, no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: the resident’s reports of drainage repairs needed outside his property; the…
Barnet Council
201914457
The Ombudsman found severe maladministration in the landlord’s handling of The resident has complained that: The landlord has taken too long to resolve a fault with their heating system The landlord had taken too long…
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