Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 6 published decisions.
Barnet Council's maladministration rate (67%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202010010 Local authority / ALMO / TMO
The Ombudsman found maladministration by Barnet Council for its handling of a resident's reports of damp and mould over several years, including excessive delays, poor contractor oversight, and failure to complete works…
202105043 Local authority / ALMO / TMO
The Ombudsman determined the complaint about whether the resident is entitled to use of a shed following demolition and rebuilding was outside its jurisdiction, as it concerns a dispute about the meaning of the tenancy…
202012764 Local authority / ALMO / TMO
The landlord acknowledged delays in handling the resident's reports of a fly infestation originating from a neighbouring property. Through the Ombudsman's mediation process, the landlord apologised and offered £750…
202006969 Local authority / ALMO / TMO
The Ombudsman found service failure by Barnet Council regarding delays in completing roof/leak repairs between November 2019 and September 2020, with multiple missed timeframes and an inadequate compensation offer. The…
202014754 Local authority / ALMO / TMO
The Ombudsman found service failure by Barnet Council for an 18-month delay in responding to the resident's October 2018 report of damaged communal drainage pipework, and for unreasonable delay and poor record-keeping…
201914457 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of both heating repairs (ongoing since January 2019) and a roof/ceiling leak (ongoing since February 2018). The landlord took too long to resolve both…
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