Barnet Homes
202011365
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: handling of damage to the bathroom door; decision not to install/replace bedroom doors in the property..
Housing association
Barnet Homes
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 4 published decisions.
- No maladministration 2
- Service failure 3
- Maladministration 1
Barnet Homes's maladministration rate (75%) is lower than the average for housing association (80%) across published Ombudsman determinations.
Decisions (4)
All landlordsBarnet Homes
202011309
The Ombudsman found service failure in the landlord’s handling of This complaint is about the landlord’s handling of the following issues: the resident’s application for rehousing on medical grounds; the resident’s…
Barnet Homes
202004063
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint refers to: The landlord’s handling of repairs to the resident’s property. The resident’s concerns relating to staff…
Barnet Homes
201901321
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of disrepair at the property. The landlord’s response to the resident’s reports…
No maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
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