Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Barnsbury Housing Association's maladministration rate (67%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202439886 Housing association
The resident, an assured tenant, complained about the landlord's response to its pest control contractor taking photographs inside her home without permission, and about its handling of contractor reports on the…
202308415 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of ASB about a neighbour (and counter-allegations about the resident), nor in its response to concerns that a staff member…
201800265 Housing association
The Ombudsman found no maladministration in the landlord's handling of repeated heating and hot water repairs, as it acted reasonably and proactively. However, maladministration was found in the landlord's complaint…
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