Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 21 published decisions.
Barnsley Metropolitan Borough Council's maladministration rate (48%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202523800 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's response to the resident's disagreement about previously agreed works (acknowledging failings, offering £1,400 compensation and agreeing to complete flooring…
202506461 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's management of repairs and communication while the resident was in temporary housing (decanted due to unsafe flooring), citing a failure to keep her updated,…
202431978 Local authority / ALMO / TMO
The Ombudsman found reasonable redress in the landlord's handling of reports of leaks and associated repairs, recognising its failures to complete the stop tap replacement and loft insulation and offering £150…
202509792 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's handling of reports of damp and mould, which it failed to effectively address over a prolonged period despite numerous reports, and where its £350 offer of…
202506435 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of damp and mould — it failed to show it acted reasonably or in line with its damp and mould policy to find and remedy the cause. There was no…
202437364 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its decision to refuse the resident's request to install a fence, as the decision was consistent with its alterations guidance and the pathway was shared. It…
202407347 Local authority / ALMO / TMO
There was maladministration in the landlord's handling of damp and mould repairs: unreasonable delays (works completed about 18 months after the resident formally complained), a failure to act on the urgent referral of…
202343326 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of a resident's request to retrieve personal belongings from her late sister's property. The Ombudsman determined the complaint was not within its jurisdiction because the…
202401674 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of living in a cold property. The landlord attended the March 2023 service request late (42 working days against a 25-working-day…
202316004 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to an external retaining wall (delays in inspection, establishing ownership and completion of works) and service failure in its handling of the…
202402589 Local authority / ALMO / TMO
The complaint concerned the landlord's response to recurring leaks into the resident's flat and the damage caused. The Ombudsman found that, while poor internal communication caused a delay in starting support and…
202424401 Local authority / ALMO / TMO
The Ombudsman found no maladministration in how the council handled the resident's reports of issues with his neighbour, including noise, the neighbour's garden, reported rats, hoarding, pet welfare, confrontation and…
202407070 Local authority / ALMO / TMO
The resident complained about the landlord's delay in replacing a decommissioned electric fire (a secondary heat source) and its poor record keeping. The Ombudsman found a service failure but concluded the landlord's…
202337480 Local authority / ALMO / TMO
The Ombudsman found the resident's concerns about the rewiring of his property (including the contractor's pre-works communication and quality of works) were outside jurisdiction, as they had not been raised at stage 1…
202322792 Local authority / ALMO / TMO
The complaint concerned the landlord's response to the resident's kitchen adaptation request (high level oven) and its complaint handling. The Ombudsman found the landlord's offer of redress (£200) satisfactorily…
202305828 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's concerns about artex and asbestos, and in its complaint handling, and service failure in its responses to damp and mould and to the…
202301659 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of damp and mould and the quality of repairs, and maladministration in its handling of the resident's complaint. There were excessive delays in…
202127147 Local authority / ALMO / TMO
The Ombudsman found no maladministration by Barnsley Metropolitan Borough Council regarding its decision not to renew the resident's kitchen and bathroom. The landlord carried out two surveys which showed the rooms were…
202216500 Local authority / ALMO / TMO
The Ombudsman found that the landlord offered reasonable redress for its acknowledged service failures (a 10-day repair period and delayed offer of temporary toilet facilities) by offering £300 compensation and a £450…
202126833 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its decision to remove trees from a garden area outside the resident's leasehold property. The landlord reasonably relied on its qualified surveyors'…
202015889 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's response to the resident's reports about a collapsed ceiling. The landlord attended the same day, carried out repairs promptly, and there was no evidence it…
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