Basildon Borough Council

Service failure was found in the landlord's handling of a roof leak because it provided an unrealistic 28-day completion timescale and failed to communicate revised timescales once delays (including asbestos removal)…

The Ombudsman found maladministration in the landlord's response to living room flooring repairs, which were unreasonably delayed and lacked clear reassurance about asbestos concerns, and in its complaint handling due…

The Ombudsman found maladministration in the landlord's handling of a roof leak, internal repairs and damp and mould (taking 8 months to complete works with no clear reason for delays and no interim measures), and…

The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s reported remedial works. We have also assessed the landlord’s complaint handling.…

The Ombudsman found maladministration, no maladministration, severe maladministration, service failure in the landlord’s handling of : The landlord’s handling of reports of issues with external doors. We have also…

The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Repairs to the front door, windows, and kitchen…

The Ombudsman found maladministration in the landlord's response to the resident's concerns about the condition of the property at the start of the tenancy, including the presence of asbestos, because it failed to…

The Ombudsman found no maladministration, maladministration, service failure, severe maladministration in the landlord’s handling of Our decision (determination) There was no maladministration in the landlord’s handling…

The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of the leaseholder’s reports of water ingress into the property and the related…

The Ombudsman found severe maladministration, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of damp and mould, a leaking stack pipe, and the associated repairs within the…

The Ombudsman found maladministration in the landlord’s handling of The complaint is regarding the landlord’s handling of repairs to the guttering.. Total compensation ordered: £300.

The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of subsidence. The Ombudsman has also considered the landlord’s complaint…

The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of repairs to flooring in the property.. Total compensation ordered: £1200.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s requests for repairs to his front door and reimbursement for a replacement door. We have also considered the…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s gas fire. The landlord’s complaint handling has also been investigated.. Total compensation ordered:…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of repairs to the roof and balcony. The landlord’s complaint handling has also been considered..…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of reports of leaks, damp, and mould..

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; reports of a leak, damp, and mould..

Maladministration found in the landlord's management of repairs to the structure and exterior of the building, with prolonged delays, inadequate investigation, and ineffective repair attempts over an extended period…

The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: Repairs to the property. Damage caused by its contactors to her possessions.…

The Ombudsman found maladministration by Basildon Borough Council in its handling of leaks to the resident's wet room. The landlord failed to make the rotting floorboards safe promptly or offer alternative…

The Ombudsman found maladministration in the landlord’s handling of : The landlord’s management of repairs at the property. The landlord’s handling of the resident’s complaint..

The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of The complaint concerns: The landlord’s handling of the resident’s reporting of damp and mould. The landlord’s…

The Ombudsman found no maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s request for the gas pipes to be relocated..

The Ombudsman found maladministration in the landlord’s handling of : A dispute over the responsibility for repairs to resolve water ingress at the resident’s property. How the landlord managed the resident’s associated…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the property, and subsequent reports of damp and mould…

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony.. Total compensation ordered: £600.

The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s request to repair or replace the guttering at the property. The landlord’s handling of the…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s flooring following a flood. The associated complaint.. Total compensation…

The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports about: taps not being fitted correctly. roof and gutter leaks and holes related to a…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlords handling of repairs to a broken skylight following a storm in January 2020..

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of a water leak affecting her property..

The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of The complaint refers to: The landlord’s handling of the resident’s reports of a collapsed ceiling at her…

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202002986 Basildon Borough Council 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining…