Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 35 published decisions.
Basildon Borough Council's maladministration rate (83%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202502399 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports of cracks and subsidence, where repairs remained outstanding over an extended period (more than five years) with no effective follow-up or…
202341200 Local authority / ALMO / TMO
Service failure was found in the landlord's handling of a roof leak because it provided an unrealistic 28-day completion timescale and failed to communicate revised timescales once delays (including asbestos removal)…
202405680 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to living room flooring repairs, which were unreasonably delayed and lacked clear reassurance about asbestos concerns, and in its complaint handling due…
202413105 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of a roof leak, internal repairs and damp and mould (taking 8 months to complete works with no clear reason for delays and no interim measures), and…
202335067 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the resident's reported remedial works after roof repairs, and maladministration in its complaint handling. The landlord failed to demonstrate it…
202444059 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of reports about external aluminium doors (condensation, cold and resulting damp and mould). Poor record keeping, including a lost inspection report,…
202344102 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to reports of repairs to the front door, windows and kitchen worktops (delays against its 28-day policy and no reasonable compensation), and…
202522317 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's response to the resident's concerns about the condition of the property at the start of the tenancy, including the presence of asbestos, because it failed to…
202451868 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of electric repairs following a leak, loft insulation and roof reports, and a request for a full asbestos survey. It found maladministration in the…
202515324 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of the leaseholder's reports of water ingress and the related roof and guttering repairs, due to unreasonable delays and poor communication, including…
202407113 Local authority / ALMO / TMO
There was severe maladministration in the landlord's handling of damp and mould, a leaking stack pipe, and the associated repairs: it took 19 months to replace the stack pipe, left the kitchen repairs incomplete, failed…
202412377 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of repairs to the guttering. It did not complete the agreed works within a reasonable timeframe, left scaffolding in place for months, failed to keep the…
202313913 Local authority / ALMO / TMO
The Ombudsman found severe maladministration in the landlord's response to the resident's reports of subsidence, citing serious failings including delayed investigations and surveys, poor oversight, failure to…
202447527 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of repairs to flooring in the property. The Ombudsman found severe maladministration: it took around 18 months to fix missing and damaged floorboards identified by a…
202320344 Local authority / ALMO / TMO
The landlord delayed replacing the resident's damaged front door beyond its published timescales, failed to respond to his email about replacing the door himself, and unreasonably sought to recharge the repair costs…
202323861 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of repairs to the resident's gas fire: having created an expectation it would reinstate the fire into the fireplace, it failed to complete the works and…
202315108 Local authority / ALMO / TMO
The landlord failed to complete roof and balcony tile repairs reported from June 2022, did not communicate clearly about delays, kept inadequate records and did not manage the resident's expectations. Its complaint…
202332048 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of reports of leaks, damp and mould in a secure tenant's flat. The Ombudsman found no maladministration: the landlord responded promptly, took reasonable action to…
202304509 Local authority / ALMO / TMO
The resident complained about the landlord's handling of his concerns about the condition of his property at sign up, and its handling of his reports of a leak, damp and mould. The Ombudsman determined the complaint was…
202519152 Local authority / ALMO / TMO
Maladministration found in the landlord's management of repairs to the structure and exterior of the building, with prolonged delays, inadequate investigation, and ineffective repair attempts over an extended period…
202334594 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of the resident's reports of repairs to the property (a delay in progressing the skylight repair between January and June 2023 and in arranging the boiler…
202323484 Local authority / ALMO / TMO
The Ombudsman found maladministration by Basildon Borough Council in its handling of leaks to the resident's wet room. The landlord failed to make the rotting floorboards safe promptly or offer alternative…
202332333 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's management of repairs at the property and maladministration in its handling of the resident's complaint. The landlord repeatedly missed opportunities to inspect…
202223904 Local authority / ALMO / TMO
The Ombudsman found maladministration in the landlord's handling of damp and mould and its record keeping, service failure in toilet repairs and complaint handling, and no maladministration on the roof repairs, ordering…
202115819 Local authority / ALMO / TMO
The Ombudsman found no maladministration by the landlord in its handling of the resident's request for gas pipes to be relocated. The landlord correctly advised that the external gas supply pipe and meter were the…
202115032 Local authority / ALMO / TMO
The Ombudsman found maladministration in how the landlord handled the resident's complaint about a water ingress repairs dispute. The landlord failed to take ownership of the relationship with the resident, did not…
202204250 Local authority / ALMO / TMO
The landlord was found to have maladministration for taking six months to identify a leak source, nine months to carry out a mould wash, and failing to communicate with the resident. Its complaint handling was also…
202112531 Local authority / ALMO / TMO
The landlord was found to have service failure for taking approximately 11 months to complete repairs to a leaseholder's window, roof, brickwork, and balcony following a vehicle collision, causing the resident to live…
202203138 Local authority / ALMO / TMO
The landlord was found to have maladministration for an 11-month delay in repairing/replacing guttering, with repeated failed appointments and poor communication. Service failure was found for complaint handling, as the…
202125438 Local authority / ALMO / TMO
The landlord was found to have service failure for its handling of repairs to the resident's flooring following a flood, due to poor communication about delays and failure to consider interim solutions. Service failure…
202107854 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's response to reports about taps not being fitted correctly, maladministration in its response to reports about roof and gutter leaks and holes related to a rat…
202010721 Local authority / ALMO / TMO
The Ombudsman found maladministration by Basildon Borough Council for its handling of repairs to a broken skylight following a storm in January 2020. The temporary repair was inadequate, leaving the property exposed to…
202108992 Local authority / ALMO / TMO
The landlord delayed by seven days in making a water leak safe and identifying follow-on works needed, causing the resident distress and inconvenience. However, the landlord acknowledged the failings, completed the…
202014143 Local authority / ALMO / TMO
The Ombudsman found that the landlord's offer of redress (£570 compensation comprising £300 for inconvenience and £270 for 18 weeks' loss of bedroom use) resolved the complaint about delays in repairing a collapsed…
202002986 Local authority / ALMO / TMO
The Ombudsman found that the landlord made reasonable redress to the resident regarding a leak from dislodged roof vents and a live wire left in the loft. The landlord attended emergency repairs promptly, and its offer…
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