Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Bassetlaw District Council's maladministration rate (20%) is lower than the average for local authority / almo / tmo (72%) across published Ombudsman determinations.
202313498 Local authority / ALMO / TMO
The Ombudsman found the landlord made offers of reasonable redress that resolved all three complaint heads: handling of flooring damage during remedial works, handling of requests to move out during the works, and…
202337036 Local authority / ALMO / TMO
The resident complained about the level of redress the landlord offered and how it handled his complaint, after his family transferred to a property that did not meet the landlord's lettable standard. The Ombudsman…
202311895 Local authority / ALMO / TMO
The Ombudsman found the landlord's handling of the gas safety inspection and its decision to cap the gas supply could have been improved — it failed to explain why a proposed May appointment was unsuitable, causing…
202011591 Local authority / ALMO / TMO
The Ombudsman found service failure in the landlord's handling of electrical repairs (18-day delay in rewiring beyond policy timescales), its response to Covid-19 safety concerns, its handling of the resident's…
202002925 Local authority / ALMO / TMO
The Ombudsman determined the complaint was outside its jurisdiction because it was brought more than 12 months after the council's final response, the issues about housing benefit and universal credit are for other…
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