Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Bcp Council's maladministration rate (50%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202209571 Local authority / ALMO / TMO
The Ombudsman found that the landlord took reasonable steps to investigate and address the resident's reports of noise nuisance and ASB from a neighbour, including inspections, sound monitoring, mediation, and…
201915205 Local authority / ALMO / TMO
The landlord was found to have service failure for its handling of the resident's reports of anti-social behaviour. While most reports were handled appropriately, the landlord failed to properly categorise and…
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