Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Be One Homes's maladministration rate (80%) is higher than the average for housing association (64%) across published Ombudsman determinations.
202543631 Housing association
There was service failure in the landlord's handling of a request for garden adaptations: it rejected an OT recommendation to level and repave the garden without showing it had fully considered the expert advice or…
202347342 Housing association
The landlord offered reasonable redress for the resident's request for wall insulation, providing a reasonable explanation, arranging an energy efficiency inspection, completing loft insulation and paying £50…
202411172 Housing association
The landlord offered reasonable redress in its handling of bathroom leak repairs and in its complaint handling. It acknowledged failures to complete a lasting repair within its policy timeframe and to meet complaint…
202514588 Housing association
The Ombudsman found maladministration in the landlord's response to the resident's pest reports and to his reports of leaks, damp and mould, as well as in its complaint handling (including a delay of around 24 months in…
202445923 Housing association
The landlord failed to effectively manage its architect and to seek timely clarification from the council, causing excessive delays of around 3 years in delivering disability adaptations and a 20-week delay installing…
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