Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
Belgrave Neighbourhood Co Op Housing Association Limited's maladministration rate (0%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202013243 Co-operative
The Ombudsman found no maladministration in the landlord's handling of repairs to the resident's heating and hot water system. The landlord was not made reasonably aware of the issue until January 2021, responded…
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