The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s heating and hot water system..
Housing association
Belgrave Neighbourhood Co Op Housing Association Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 1 published decision.
- No maladministration 1
- Service failure 1
Belgrave Neighbourhood Co Op Housing Association Limited's maladministration rate (100%) is higher than the average for housing association (80%) across published Ombudsman determinations.
Decisions (1)
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