Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 25 published decisions.
Believe Housing Limited's maladministration rate (76%) is higher than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202503113 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's concerns about repairs, damp and mould, and in its handling of concerns about staff conduct, but no maladministration in its handling of…
202308494 Housing association
The Ombudsman found service failure in the landlord's handling of damp and mould at the property due to avoidable delays in arranging surveys and completing repairs, and maladministration in its complaint handling for…
202335100 Housing association
There was maladministration in the landlord's response to the resident's concerns about fire safety within her building, due to delays in responding and completing fire safety improvement works. The landlord made a…
202414395 Housing association
The Ombudsman found maladministration in the landlord's response to reports of a leaking window, a lack of insulation and ventilation in the loft, and damp and mould, and service failure in its complaint handling. It…
202426844 Housing association
The resident reported cold and damp conditions in her assured-tenancy bungalow. The Ombudsman found no maladministration in the landlord's response, as it carried out multiple inspections, checks, a heat loss assessment…
202414128 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports and in its related complaint handling. While the landlord took reasonable action in the main (warnings, NOSP, injunction,…
202410482 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's ASB reports (delayed response to a threat-of-violence report, failure to complete a risk assessment, inappropriate direct and unannounced…
202343170 Housing association
The Ombudsman found service failure in the landlord's handling of damp and mould repairs in the bathroom and of guttering and ramp repairs, and maladministration in its handling of the associated complaints. It ordered…
202334553 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's kitchen repair requests, its handling of the resident's concerns about insulation at the property, and its complaint handling. The…
202312112 Housing association
The Ombudsman found service failure in the landlord's handling of the associated complaint, no maladministration in its handling of the resident's ASB reports, electrical safety check arrangements, staff conduct…
202217781 Housing association
The landlord made reasonable redress regarding its response to the resident's request for compensation for flooring damaged by a leak, but there was service failure in its complaint handling due to poor communication…
202208091 Housing association
The landlord was found to have maladministration for its handling of major improvement works which were delayed by 4 months, causing significant disruption to a vulnerable resident without considering a decant or…
202123552 Housing association
The Ombudsman found no maladministration in the landlord's refusal to reimburse the resident for car window screen damage caused by roof tiles falling during a storm, as there was no evidence of pre-existing roof…
202122515 Housing association
The Ombudsman found service failure regarding the condition of the property at the start of the tenancy (missing/broken fences, uneven hazardous paths) and maladministration in the landlord's handling of repair works,…
202128510 Housing association
The landlord was found to have maladministration for its handling of modernisation works (which took around 9 months instead of the planned 3 weeks, with poor communication and no redress offered) and for its handling…
202123042 Housing association
The landlord was found to have maladministration for its handling of a resident's reports of a cold home and insulation concerns. It failed to carry out a timely assessment, did not manage expectations about the…
202124486 Housing association
The Ombudsman found no maladministration by Believe Housing Limited in its handling of the resident's reports of antisocial behaviour by his neighbour. The landlord acted appropriately by investigating reports, liaising…
202127840 Housing association
The Ombudsman found severe maladministration by Believe Housing Limited for its handling of repairs to a resident's bathroom ceiling. The landlord took approximately two years to complete repairs, failed to properly…
202109733 Housing association
The landlord offered reasonable redress (£250) for its handling of ongoing wet-room leak repairs, acknowledging delays and poor communication. However, there was maladministration in its complaint handling, with…
202102816 Housing association
The Ombudsman found no maladministration in the landlord's response to boundary issues between the resident and a neighbour, nor in its response to the resident's concerns about reinstating her garden and request for…
202015829 Housing association
The Ombudsman found service failure regarding the landlord's response to the property condition at the tenancy start date (inadequate void/sign-up process and inaccurate records), service failure for communication and…
202000694 Housing association
The Ombudsman found no maladministration on all six complaint heads. The landlord had a short delay in handling an insurance claim but offered £25 compensation which was reasonable. The landlord properly investigated…
202012380 Housing association
The Ombudsman found no maladministration regarding the condition of the property at the start of the tenancy. The landlord followed its void standard, arranged repairs within its published timescales, and attempted to…
202009933 Housing association
The Ombudsman found service failure by Believe Housing Limited for telling the resident trunking repairs were done before she moved in when they were not, and for failing to clearly communicate her responsibility for…
202005049 Housing association
The resident complained about the landlord's handling of repairs. Through Ombudsman mediation, the landlord agreed to offer the resident a suitable property to move to (subject to availability), which the resident…
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