Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 25 published decisions.
Believe Housing Limited's maladministration rate (84%) is broadly in line with the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202503113 Housing association
The Ombudsman found service failure in the landlord's handling of the resident's concerns about repairs, damp and mould, and in its handling of concerns about staff conduct, but no maladministration in its handling of…
202308494 Housing association
The Ombudsman found service failure in the landlord's handling of damp and mould at the property due to avoidable delays in arranging surveys and completing repairs, and maladministration in its complaint handling for…
202335100 Housing association
There was maladministration in the landlord's response to the resident's concerns about fire safety within her building, due to delays in responding and completing fire safety improvement works. The landlord made a…
202414395 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s response to reports of a leaking window, concerns about a lack of insulation and ventilation…
202426844 Local authority / ALMO / TMO
The Ombudsman found no maladministration, severe maladministration, maladministration in the landlord’s handling of : The landlord’s response to reports about cold and damp at the property. How the landlord responded to…
202414128 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's ASB reports and in its related complaint handling. While the landlord took reasonable action in the main (warnings, NOSP, injunction,…
202410482
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. We have also investigated the landlord’s complaint…
202343170
The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202343170 Believe Housing Limited 24 April 2025 Our approach The Housing Ombudsman’s approach to investigating and…
202334553
The Ombudsman found maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: Requests for repairs to the resident’s kitchen. Concerns about the insulation at the…
202312112
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: the resident’s request for a subject access request (SAR). the resident’s reports of anti-social…
202217781
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request for compensation for damage to her floor caused by a leak. The Ombudsman has also investigated the…
202208091
The Ombudsman found maladministration, service failure, mediation settlement in the landlord’s handling of the landlord’s: Handing of majors works. Response to damage to her closed-circuit television (CCTV).. Total…
202123552
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s: Request for reimbursement for damage caused to her car window screen by roof tiles…
202122515
The Ombudsman found maladministration, service failure in the landlord’s handling of the: The condition of the property at the start of the tenancy. The landlord’s handling of the associated repair works to the…
202128510
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of:. Total compensation ordered: £400.
202123042
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a cold home and her concerns regarding the insulation of the property.. Total compensation…
202124486
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour by his neighbour..
202127840
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s bathroom ceiling.. Total compensation ordered: £1500.
202109733
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of ongoing leaks in her wet-room and the required repairs. The landlord’s handling of the…
202102816
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to: The resident’s reports of boundaries issues between hers and the neighbouring property. The…
202015829
The Ombudsman found service failure, reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about:.
202000694
The Ombudsman found service failure, no maladministration in the landlord’s handling of The resident complains about: The landlord’s failure to respond to an email about a rent payment. The landlord’s handling of an…
202012380
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: the condition of the property at the start of the resident’s tenancy. The effect that this matter has had on the resident’s…
202009933
The Ombudsman found no maladministration, service failure in the landlord’s handling of The complaint refers to: The landlord’s handling of repairs at the property during the void period. The landlord’s handling of…
202005049
The Ombudsman found mediation settlement in the landlord’s handling of The resident complained about the landlord’s response to repairs throughout their property..
Landlord Monitor feature
Landlord Monitor tracks your organisation's record, benchmarks you against peers and sends early-warning alerts the moment a new determination is published.