Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Berneslai Homes's maladministration rate (50%) is lower than the average for housing association (64%) across published Ombudsman determinations.
202220807 Local authority / ALMO / TMO
The landlord was found to have maladministration for taking 198 working days to replace the resident's kitchen after identifying damp and mould, failing to communicate, giving conflicting timescales, and not carrying…
202204792 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of tree cutting requests, proposed guttering works, or the Section 20 consultation process. The complaint about the level of the service charge was…
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