Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 2 published decisions.
Berneslai Homes's maladministration rate (50%) is lower than the average for housing association (80%) across published Ombudsman determinations.
202220807
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of:. Total compensation ordered: £700.
202204792
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s requests to have trees cut back. Handling of proposed works to the guttering and…
Landlord Monitor feature
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