Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 20 published decisions.
Beyond Housing Limited's maladministration rate (80%) is broadly in line with the average for housing association (79%) across published Ombudsman determinations.
202526668 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould reports and of roof and window repairs, no maladministration in its handling of pest reports, and service failure in its complaint…
202437783 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of subsidence, due to delays in acting on a structural survey request, failing to complete the gully clean within the…
202317261
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..
202326061
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s requests for various repairs in the property.. Total compensation ordered: £150.
202410893
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about damp and mould in the property. We have also considered the landlord’s handling of the…
202323915
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a housing transfer..
202306387
The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by her neighbours. The Ombudsman…
202304137
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s report of a rat infestation and subsequent repairs. The resident’s reports of multiple roof…
202212624
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould in her living room. The landlord’s…
202207575
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Reports of noise nuisance.…
202209764
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about staff conduct; The landlord’s handling of repairs to the communal gate..…
202209805
The Ombudsman found maladministration, mediation settlement, no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident's reports of anti social behaviour (ASB).…
202211920
The Ombudsman found no maladministration in the landlord’s handling of : the resident’s reports of being offered an unsuitable property, including the assessment carried out by the occupational therapist; the resident’s…
202209518
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Decision not to renew the resident’s kitchen. Handling of the resident’s reports of poor behaviour by its contractors..
202127743
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in the property. The move to alternative accommodation to…
202122510
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Reports of a rat infestation in the property. The associated complaint.. Total compensation ordered:…
202208513
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the time taken by the landlord to resolve defects in the kitchen and bathroom. The Ombudsman also considered the landlord’s complaint…
202118761
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of enquiries concerning the resident’s contents insurance policy..
202114018
The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a transfer to…
202009831
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of The complaint refers to: The landlord’s handling of the letting of the property to the resident in October…
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