Housing association
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 21 published decisions.
Beyond Housing Limited's maladministration rate (62%) is broadly in line with the average for housing association (64%) across published Ombudsman determinations.
202526668 Housing association
The Ombudsman found maladministration in the landlord's handling of damp and mould reports and of roof and window repairs, no maladministration in its handling of pest reports, and service failure in its complaint…
202348653 Housing association
The resident complained about the landlord's handling of its plans for a bin store and fence next to his home, his request for a move and compensation, the CEO's conduct at a meeting when asked to leave, and the…
202437783 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of subsidence, due to delays in acting on a structural survey request, failing to complete the gully clean within the…
202317261 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of antisocial behaviour, concluding it acted fairly, impartially and in line with its ASB policy, including taking a…
202326061 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's repair requests, including an avoidable delay of over two months in raising works identified at a damp survey and inadequate…
202410893 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of damp and mould, and maladministration in its handling of the associated complaint. There were delays in inspecting the…
202323915 Housing association
The Ombudsman found no maladministration in the landlord's handling of the resident's request for a housing transfer. It was reasonable for the landlord to explain the impact of the outstanding housing-related debt,…
202306387 Housing association
The Ombudsman found maladministration in the landlord's handling of the resident's reports of ASB and harassment by neighbours (confusing and inconsistent communication about what constituted ASB, misleading advice…
202304137 Housing association
The Ombudsman found service failure in the landlord's handling of a rat infestation and of reports of damp and mould, and maladministration in its handling of multiple roof leaks (including failure to carry out…
202212624 Housing association
Maladministration for a 4-month delay responding to damp/mould reports and failing to act on an independent survey. No maladministration for temporary accommodation handling (reasonable adjustments offered) or complaint…
202207575 Housing association
The Ombudsman found maladministration for the landlord's handling of ASB reports and noise nuisance (both at the higher end of the maladministration band), service failure for handling of the resident's request to be…
202209764 Housing association
The Ombudsman found no maladministration in the landlord's response to the resident's concerns about staff conduct, as it investigated the allegations and addressed underlying issues. However, there was service failure…
202209805 Housing association
The Ombudsman found no maladministration in the landlord's response to ASB reports, communication adjustments, or security concerns (CCTV and gate locks). However, there was service failure in complaint handling because…
202211920 Housing association
The Ombudsman found that complaints about the property suitability assessment and housing register banding were outside its jurisdiction as they relate to the local authority. Regarding the request for a rent refund,…
202209518 Housing association
The Ombudsman found no maladministration in the landlord's decision not to renew the resident's kitchen, as inspections showed it was in good condition. The landlord's apology for a contractor's rude behaviour was…
202127743 Housing association
The Ombudsman found maladministration by Beyond Housing for delaying damp repair works for six months without communicating with the resident, and for failing to proactively manage her move to alternative accommodation…
202122510 Housing association
The Ombudsman found no maladministration in the landlord's handling of reports of a rat infestation, as it responded promptly and appropriately over a two-year period. However, a service failure was found in the…
202208513 Housing association
The Ombudsman found reasonable redress for the landlord's handling of kitchen and bathroom defects, as the landlord paid £500 compensation recognising the distress caused by delays in resolving urgent repairs. However,…
202118761 Housing association
The landlord initially failed to respond clearly to the resident's queries about her contents insurance policy, but used its complaint procedure to provide the requested information, apologise, acknowledge its failings,…
202114018 Housing association
The Ombudsman found no maladministration by Beyond Housing in its response to the resident's reports of antisocial behaviour or his request for a transfer. The landlord acted promptly and reasonably by repairing the…
202009831 Housing association
The Ombudsman found no maladministration in the landlord's response to allegations that a feedback survey was altered, and no maladministration in its arrears recovery action. However, the landlord made reasonable…
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