Beyond Housing Limited
202317261
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..
Housing association
Beyond Housing Limited
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Key statistics
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Outcome breakdown
Count of outcomes reached across complaint heads in 18 published decisions.
- No maladministration 10
- Reasonable redress 3
- Service failure 9
- Maladministration 10
- Mediation / settlement 3
Beyond Housing Limited's maladministration rate (78%) is broadly in line with the average for housing association (80%) across published Ombudsman determinations.
Decisions (18)
All landlordsBeyond Housing Limited
202326061
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s requests for various repairs in the property.. Total compensation ordered: £150.
Beyond Housing Limited
202410893
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about damp and mould in the property. We have also considered the landlord’s handling of the…
Beyond Housing Limited
202323915
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a housing transfer..
Beyond Housing Limited
202306387
The Ombudsman found maladministration, mediation settlement in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by her neighbours. The Ombudsman…
Maladministration Mediation / settlement complaint handling delay asb communication failure carpet damage
Beyond Housing Limited
202304137
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s report of a rat infestation and subsequent repairs. The resident’s reports of multiple roof…
Beyond Housing Limited
202212624
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord’s handling of the resident’s reports of damp and mould in her living room. The landlord’s…
Maladministration No maladministration Service failure damp and mould leak water ingress complaint handling delay repairs delay
Beyond Housing Limited
202207575
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Reports of noise nuisance.…
Maladministration Reasonable redress Service failure complaint handling delay asb record keeping communication failure
Beyond Housing Limited
202209764
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s concerns about staff conduct; The landlord’s handling of repairs to the communal gate..…
Beyond Housing Limited
202209805
The Ombudsman found maladministration, mediation settlement, no maladministration, service failure in the landlord’s handling of the landlord’s: Response to the resident's reports of anti social behaviour (ASB).…
Maladministration Mediation / settlement No maladministration Service failure complaint handling delay repairs delay window repair asb
Beyond Housing Limited
202211920
The Ombudsman found no maladministration in the landlord’s handling of : the resident’s reports of being offered an unsuitable property, including the assessment carried out by the occupational therapist; the resident’s…
Beyond Housing Limited
202209518
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s: Decision not to renew the resident’s kitchen. Handling of the resident’s reports of poor behaviour by its contractors..
Beyond Housing Limited
202127743
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould in the property. The move to alternative accommodation to…
Beyond Housing Limited
202122510
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Reports of a rat infestation in the property. The associated complaint.. Total compensation ordered:…
Service failure No maladministration damp and mould complaint handling delay repairs delay window repair
Beyond Housing Limited
202208513
The Ombudsman found reasonable redress, service failure in the landlord’s handling of the time taken by the landlord to resolve defects in the kitchen and bathroom. The Ombudsman also considered the landlord’s complaint…
Reasonable redress Service failure damp and mould complaint handling delay repairs delay communication failure
Beyond Housing Limited
202118761
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of enquiries concerning the resident’s contents insurance policy..
Maladministration communication failure
Beyond Housing Limited
202114018
The Ombudsman found maladministration, mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a transfer to…
Maladministration Mediation / settlement No maladministration window repair asb garden maintenance fence repair
Beyond Housing Limited
202009831
The Ombudsman found no maladministration, service failure, reasonable redress in the landlord’s handling of The complaint refers to: The landlord’s handling of the letting of the property to the resident in October…
No maladministration Service failure Reasonable redress complaint handling delay communication failure fence repair
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