Landlord
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 1 published decision.
BHT Sussex's maladministration rate (100%) is higher than the average for comparable landlords (66%) across published Ombudsman determinations.
202317705 Housing association
The landlord's handling of the resident's antisocial behaviour reports amounted to maladministration: it did not follow its ASB policy, delayed contacting the neighbour by around 9 weeks, failed to complete a risk…
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