Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 222 published decisions.
Birmingham City Council's maladministration rate (87%) is higher than the average for local authority / almo / tmo (83%) across published Ombudsman determinations.
202526561 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of a pest infestation and related repairs. We have also…
202444007 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould. We have also looked at the…
202524388 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, severe maladministration, mediation settlement, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of ASB. The…
202448332 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of reports of ASB. We have also assessed the landlord’s…
202329205 Local authority / ALMO / TMO
The Ombudsman found service failure, maladministration, no maladministration, severe maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of: Repairs. Reports of damp and mould.…
202324164 Local authority / ALMO / TMO
The Ombudsman found maladministration, no maladministration, severe maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of: damp and mould. the kitchen cabinets. We…
202317005 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of Our decision (determination) We found maladministration in the landlord’s handling of: Damp and mould in the property. The…
202334810 Local authority / ALMO / TMO
The Ombudsman found service failure, no maladministration, severe maladministration, maladministration in the landlord’s handling of The complaint about the landlord’s response to the resident’s concerns about the…
202423205 Local authority / ALMO / TMO
The Ombudsman found reasonable redress, severe maladministration, service failure, maladministration in the landlord’s handling of Our decision (determination) We have found: Reasonable redress in its handling of the…
202330777 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration, maladministration, no maladministration in the landlord’s handling of The landlord’s handling of: the resident’s reports of repairs to the laminate flooring…
202332678 Local authority / ALMO / TMO
The Ombudsman found maladministration, severe maladministration, service failure in the landlord’s handling of Our decision (determination) We have found there was maladministration in the landlord’s handling of:…
202422793 Local authority / ALMO / TMO
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s: Issuing of a warning letter. Handling of the associated complaint. Our decision…
202412991 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) including noise nuisance.…
202427475 Local authority / ALMO / TMO
The Ombudsman found service failure, severe maladministration, maladministration in the landlord’s handling of The landlord’s handling of: Boiler repairs. The resident’s complaint. Our decision (determination) We found:…
202405515
The Ombudsman found mediation settlement, maladministration in the landlord’s handling of the landlord’s response to reports of a neighbour dispute.. Total compensation ordered: £200.
202453351
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of a blocked toilet. The Ombudsman has also considered the landlord’s complaint…
202430972
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of : The information the landlord provided about the resident’s tenancy. The suitability of the property the landlord offered to…
202337963
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling..
202419409
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: concerns regarding the conduct of staff. formal complaint.. Total compensation ordered: £200.
202330667
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to a gas pipe..
202323103
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..
202346417
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s handling of: The resident’s reports about the condition of an outbuilding. The associated complaint.. Total…
202431353
The Ombudsman found severe maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak, damp, and mould in the property. Associated complaint.. Total…
202404739
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of repairs to the wet room flooring. The Ombudsman has also considered the landlord’s handling of the…
202418404
The Ombudsman found reasonable redress, no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about: Anti social behaviour (ASB). Staff conduct..
202440204
The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the:. Total compensation ordered: £100.
202433722
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: reports of damp and mould in the property. complaint.. Total compensation ordered: £1000.
202427327
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. The associated complaint..
202420180
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: handling of the resident’s reports of disrepair to the bathroom. complaint handling.. Total compensation…
202403026
The Ombudsman found maladministration, mediation settlement, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB).. Total compensation ordered:…
202428461
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of anti social behaviour (ASB)..
202423479
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint…
202221809
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of structural work at the property. The Ombudsman has also considered the landlord’s: complaint handling.…
202229682
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: Repairs following a leak into the property. The resident’s associated complaint.. Total compensation ordered: £150.
202320197
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reported concerns regarding damage to the roof and chimney, a soil pipe, and a boundary dispute. The…
202426655
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about fly-tipping. Associated complaint..
202314532
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of her child being injured from an outstanding repair. Associated complaint.. Total compensation…
202419765
The Ombudsman found mediation settlement in the landlord’s handling of the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s property..
202313281
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of antisocial behaviour (ASB).. Total compensation ordered: £300.
202304360
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the intercom/phone system connected to the property. Repairs to the communal lighting at the…
202321183
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We have also considered the…
202337966
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of REPORT COMPLAINT 202337966 Birmingham City Council 30 May 2025 Our approach The Housing Ombudsman’s approach to…
202327343
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of: the resident’s request for further information about a service charge. the resident’s associated…
202331908
The Ombudsman found maladministration in the landlord’s handling of This complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The resident’s report that the landlord…
202306428
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint..
202416669
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of multiple leaks into the property and the resulting damage. We have also considered the landlord’s complaint handling..
202421689
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports from the resident of antisocial behaviour (ASB) by her neighbours.. Total compensation ordered: £50.
202323445
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s report of a damaged front door..
202318668
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of an overgrown embankment impacting her garden.. Total compensation ordered: £100.
202313822
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.. Total compensation ordered: £450.
202231444
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s handling of repairs to: The wet room Shower. Drainage. The heating/boiler. The Ombudsman has also considered the…
202304897
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: Report of a mice infestation in the block. Associated formal complaint..
202228085
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports that a roof access gate caused noise nuisance. Complaint handling.. Total…
202207893
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of reports of antisocial behaviour (ASB) about the resident.. Total compensation ordered: £200.
202408574
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: a leak. mould in her home. The Ombudsman has also assessed the landlord’s complaint handling..…
202348410
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202348410 Birmingham City Council 31 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining…
202402096
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of flies and odour in the property, including associated repairs. Reports of damp and mould.…
202405899
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: A leak from the flat above and the associated damp and mould. The associated complaint.. Total compensation ordered: £500.
202344413
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202344413 Birmingham City Council 19 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining…
202309653
The Ombudsman found maladministration in the landlord’s handling of This complaint is about the landlord’s response to the resident’s: Reports of repairs to the block’s communal doors. Concerns about the condition of…
202230701
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about a leak, and subsequent damage to personal belongings. The Ombudsman has investigated the…
202226339
The Ombudsman found service failure in the landlord’s handling of how the landlord responded to the resident’s requests for it to: Renovate the kitchen, bathroom, and roof. Install a back-gate in the garden. Relocate…
202230143
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports that the landlord’s actions resulted in a Data Protection Act (DPA) breach. The resident’s…
202211353
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of reports of leaks and the associated repairs. The landlord’s handling of the resident’s complaint..
202303187
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks, damp and mould and requests for associated plastering works. Associated complaint..
202304660
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of issues with the central heating system. Reports of issues…
202347195
The Ombudsman found maladministration, reasonable redress, service failure in the landlord’s handling of The complaint is regarding the landlord’s handling of: The resident’s reports of damp and mould. A repair to a…
202334867
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of a mice infestation. Complaint handling.. Total compensation ordered: £410.
202231252
The Ombudsman found maladministration, service failure in the landlord’s handling of The resident’s complaint is about: The landlord’s handling of his requests for kitchen refurbishment, which the resident believed…
202300045
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs to the resident’s boiler and gas pipework. The Ombudsman has also investigated the landlord’s handling of the…
202330394
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of reports of antisocial behaviour (ASB).. Total compensation ordered: £100.
202221487
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to disruption caused the resident, including loss of broadband and telephone services, during refurbishment works in the…
202221468
The Ombudsman found no maladministration, reasonable redress in the landlord’s handling of : The landlord’s handling of reports of noise nuisance. The associated complaint handling..
202325811
The Ombudsman found mediation settlement in the landlord’s handling of the landlord's response to the reports of damage caused to the resident's CCTV doorbell..
202309395
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s concerns about the…
202219556
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of: Pests specifically cockroaches, woodlice and psocid mites. Damp and mould in her home. The formal complaint.. Total…
202313168
The Ombudsman found maladministration, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of repairs. The landlord’s handling of the resident’s reports of damp and…
202203547
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from the neighbour. The associated complaint.. Total…
202222814
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of : The conduct of the landlord’s staff. A repair to the front door and boiler. The Ombudsman has also…
202233239
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of leaks into his property and anti social behaviour (ASB). The Ombudsman has also considered…
202320507
The Ombudsman found maladministration, service failure, mediation settlement in the landlord’s handling of The complaint concerns the landlord’s handling of the resident’s reporting of a mice infestation to her property…
202304916
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of flooding in his garden and the side of the property. The landlord’s handling of the complaint has…
202233022
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of the gas leak. Handling of concerns about the conduct of the contractors during a…
202309639
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: Handling of the mutual exchange. Response to the resident's reports of repairs following the mutual exchange. Complaints handling..
202310402
The Ombudsman found service failure, maladministration in the landlord’s handling of This complaint is about the landlord’s handling of the resident’s concerns about the condition of her kitchen. The Ombudsman has also…
202227133
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of: A leak and associated damage. Maintenance of lifts within…
202312120
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of plastering works in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.. Total…
202228647
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports about damage to a window by its contractor.. Total compensation ordered: £680.
202301194
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint is regarding the landlord’s response to a request for shed repairs. The landlord’s complaint handling has also been…
202219790
The Ombudsman found maladministration, service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of leaks and related damp and mould repairs. Request for a…
202219688
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: Reports of damp and mould in the property. Related complaint.. Total compensation ordered: £600.
202220689
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling and record keeping.. Total compensation…
202210764
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of REPORT COMPLAINT 202210764 Birmingham City Council 28 February 2024 Our approach The Housing Ombudsman’s approach to…
202207224
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s request to be rehoused. handling of a leak and follow on repairs in the property. The…
202200232
The Ombudsman found maladministration, severe maladministration in the landlord’s handling of the landlord’s response to the resident’s report of a leaking waste pipe. The Ombudsman has also considered the landlord’s…
202218265
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s handling of repairs to the boiler. The landlord’s response to concerns about the conduct of operatives. This…
202111174
The Ombudsman found no maladministration, service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Concerns about the security of the building following her reports of…
202229132
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for replacement windows..
202217239
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s request for a replacement kitchen. This Service has also investigated the landlord’s…
202212344
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s report of anti-social behaviour (ASB) in the form of noise from another property..
202216687
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of outstanding repairs to her flooring. The Ombudsman has also considered the landlord’s complaint…
202213968
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint is regarding the landlord’s handling of: The resident’s concerns relating to the energy efficiency of the property, and…
202204007
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) against neighbour A. An ASB report made by…
202222264
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of roof leaks and resultant damage, including ceiling collapse. This service has also considered the landlord’s complaint…
202210771
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and racial abuse. The Ombudsman has also considered the landlord’s…
202204579
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of repairs reported by the resident about a leak, and subsequent damp and mould.. Total compensation ordered: £1000.
202112335
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of reports of antisocial behaviour (ASB) from the resident. The landlord’s handling of reports of antisocial behaviour (ASB)…
202218060
The Ombudsman found service failure in the landlord’s handling of The complaint is regarding the landlord’s: Handling of the resident’s reports about the condition of the property upon moving in and subsequent repairs.…
202214804
The Ombudsman found maladministration in the landlord’s handling of the landlord’s: handling of repairs to the roof. complaint handling and record keeping.. Total compensation ordered: £600.
202204968
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of a leak within her property. associated complaint.. Total compensation ordered: £600.
202125701
The Ombudsman found maladministration, service failure, severe maladministration in the landlord’s handling of the landlord’s handling of: The resident’s reports of water ingress into his property from the flat above.…
202122577
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s reports of damp and mould at the property. Complaint handling. Record keeping..…
202122370
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: The resident’s rehousing application. Repairs to the resident’s property..
202204184
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s: Handling of the resident’s queries about the paint used within the property. Decision to keep the resident within…
202118753
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Allegations that it was trying to evict him.…
202106463
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s reports about a leak in an airing cupboard. The Ombudsman has also considered the landlord’s complaint…
202121058
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: response to the resident’s reports of damp and mould. decision to place a risk marker on the…
202115767
The Ombudsman found service failure, maladministration in the landlord’s handling of REPORT COMPLAINT 202115767 Birmingham City Council 25 August 2023 Our approach The Housing Ombudsman’s approach to investigating and…
202217143
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of the property being cold and her request for gas heating.. Total compensation ordered: £150.
202225222
The Ombudsman found maladministration in the landlord’s handling of The landlord’s handling of repairs to the kitchen following a leak in the bathroom. The landlord’s complaint handling has also been investigated…
202125140
The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports concerning the condition of the kitchen at the property. The…
202201323
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s handling of the resident’s property boundary dispute and her reports of fly-tipping. The landlord’s complaint handling.. Total…
202111745
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s: mutual exchange; property repairs; associated complaint..
202113968
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of a faulty heating and hot water system at the property. Complaint…
202108680
The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident about: repairs for front door seals and a living room door. claims for…
202121637
The Ombudsman found no maladministration in the landlord’s handling of the landlord's handling of the resident’s reports of repair issues to the floorboards and ceiling..
202103379
The Ombudsman found no maladministration, service failure in the landlord’s handling of : The landlord’s response to the resident’s reports of anti-social behaviour and harassment. The landlord’s handling of the…
202121986
The Ombudsman found service failure in the landlord’s handling of REPORT COMPLAINT 202121986 Birmingham City Council 6 June 2023 Our approach […]. Total compensation ordered: £100.
202128474
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request to amend the tenancy start date . The landlord’s complaint handing has also been investigated.. Total…
202123995
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). This Service has also considered the landlord’s…
202203028
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of leaking radiators. The landlord’s complaint handling..
202109815
The Ombudsman found maladministration in the landlord’s handling of : missed appointments after reporting repairs to the bathroom floor, following a leak; and the landlord’s handling of the complaint.. Total…
202011032
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of repairs to: A leaking heating system at the property. The presence of damp and mould at the…
202119872
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: handling of a rat infestation, and; handling of a neighbour blocking access to the resident’s storage unit. The…
202202841
The Ombudsman found severe maladministration in the landlord’s handling of the landlord’s handling of the resident’s complaint concerning its actions following a flood at his property, and the condition of his ceiling..
202200705
The Ombudsman found no maladministration in the landlord’s handling of : the landlord's response to the resident’s request for it to remove the asbestos from his meter cupboard. the landlord’s response to the resident’s…
202221439
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of: The resident’s reports of a pest infestation. The associated complaint.. Total compensation ordered: £250.
202121450
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to reports of a defective window. The landlord’s handling of the associated complaint.. Total compensation ordered: £600.
202127395
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident about damaged door handles and its obligation to repair or replace them..
202210292
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s request for repairs to internal walls..
202208106
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s response to the resident’s reports of leaks to his property. The Ombudsman has also investigated the landlord’s…
202119039
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of a leak. Complaints.. Total compensation ordered: £650.
202208926
The Ombudsman found maladministration in the landlord’s handling of the time taken by the landlord to replace the loft insulation in the property.. Total compensation ordered: £450.
201915833
The Ombudsman found mediation settlement, service failure, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also…
202200471
The Ombudsman found mediation settlement, service failure in the landlord’s handling of the landlord’s: handling of the antisocial behaviour (ASB) case involving the resident and her neighbour; response to the…
202114214
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s response to:. Total compensation ordered: £550.
202122179
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a missing torch following an annual gas safety check. The Ombudsman has also…
202203594
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports about a sewage spill that took place in a communal area..
202114358
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s: Response to the resident’s reports of noise. Complaint Handling.. Total compensation ordered: £300.
202119233
The Ombudsman found maladministration in the landlord’s handling of The resident has complained about: The landlord’s handling of annual gas safety checks at the property and its decision that the checks were necessary.…
202122983
The Ombudsman found maladministration, service failure in the landlord’s handling of : The landlord’s refusal to replace the resident’s kitchen. The landlord’s record keeping.. Total compensation ordered: £100.
202113825
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of: Repairs to the resident’s bathroom floor. The resident’s complaint.. Total compensation ordered: £350.
202123521
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports…
202111917
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the Council’s response to the resident’s reports of a leak from the shower causing a hole in the floor..
202011026
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint concerns the landlord’s handling of: The resident’s leak reports and related compensation claim for damage caused to the…
202101431
The Ombudsman found severe maladministration, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of disrepair at her property..
202107400
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s: reports of a roof leak; request for a replacement door. The Ombudsman has also…
202012972
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling og: Roof repairs to the resident’s property. The associated formal complaint.. Total compensation ordered: £250.
202108749
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to: The resident’s concerns about his heating and hot water system. The associated complaint.. Total compensation ordered: £300.
202109066
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the inside of the resident’s property. The associated complaint..…
202117808
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the residents request that it gift them their existing property..
202103060
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202103060 Birmingham City Council 1 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining…
202110459
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns rewiring works completed in January 2020..
202011666
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the landlord’s actions following a flood at the property caused by a fire sprinkler system in relation to: Repairs. Staff…
202106713
The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of repair work to address a mouse infestation in the resident’s property.. Total compensation ordered: £250.
202107243
The Ombudsman found service failure, maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports that a communal pipe was leaking into her bathroom. The landlord’s handling of the…
202011501
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of a request for a replacement kitchen. The Ombudsman has also considered the landlord’s handling of the complaint.. Total…
202109631
The Ombudsman found severe maladministration, maladministration, service failure in the landlord’s handling of the landlord’s handling of the resident’s reports about an external water leak. This investigation has also…
202117144
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s query about window cleaning.. Total compensation ordered: £100.
202011461
The Ombudsman found maladministration, service failure in the landlord’s handling of the landlord’s: Handling of the resident’s requests to replace her garden fence. Handling of the resident’s complaint.. Total…
202015944
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of and communication regarding outstanding repairs for water leaks into the resident’s leasehold property.. Total compensation…
202102644
The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202102644 Birmingham City Council 17 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining…
202016076
The Ombudsman found maladministration in the landlord’s handling of : The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s response to the resident’s request for…
202106300
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of problems with the heating system in the property..
202103998
The Ombudsman found service failure in the landlord’s handling of the landlord’s response to the resident’s reports of missing doors in his property..
202014399
The Ombudsman found maladministration in the landlord’s handling of The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint about the matter..…
202111870
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns reports that a neighbouring tenant is committing fraud..
202114525
The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: The resident’s request for a replacement kitchen. A woodlice infestation. The resident’s complaint..…
202007866
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator in the bedroom of…
202106816
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns regarding his boiler, pests in his property and increased utility bills..
202104416
The Ombudsman found service failure, reasonable redress in the landlord’s handling of the landlord’s response to the resident’s allegations about the removal of his belongings from the property by the landlord’s…
202105757
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of : The landlord’s handling of an anti-social behaviour (ASB) report made against the resident..
202100448
The Ombudsman found no maladministration, maladministration in the landlord’s handling of The resident complains about the fence replacement the landlord carried out at his property, and its response to his subsequent…
202013786
The Ombudsman found service failure in the landlord’s handling of The resident has complained about the landlord’s handling of repairs to her property..
202010756
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of damage caused to: The hot tub at the property whilst the landlord was…
202107520
The Ombudsman found maladministration, service failure in the landlord’s handling of The complaint refers to: The landlord’s handling of the resident’s reports of repairs needed to the external doors of the property,…
202011900
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of various ASB-related issues involving his neighbours..
202007856
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of antisocial behaviour (ASB)..
202104637
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of:. Total compensation ordered: £500.
202011553
The Ombudsman found service failure, reasonable redress, maladministration in the landlord’s handling of the landlord’s response to the resident’s reports request for reimbursement of costs for repairs to the rear door…
202005797
The Ombudsman found maladministration, mediation settlement, service failure, no maladministration in the landlord’s handling of the landlord’s: Response to the resident’s concerns regarding cigarette smoke penetrating…
202105351
The Ombudsman found service failure in the landlord’s handling of the landlord's handling of repairs to the resident's gas fire..
202009772
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident's request for a reduction in rent due to the removal of a garage within the boundary of his property..
202109800
The Ombudsman found maladministration in the landlord’s handling of The resident complained about the information the landlord provided about the property, following their right to buy application..
202005140
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The landlord’s complaint…
202015613
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request for the repair or replacement of her kitchen units.. Total compensation ordered: £250.
202011984
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of blocked toilets..
202006454
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about asbestos containing materials at his property and related repairs, and its response to his…
201910272
The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s: Complaint handling. Response to the resident’s concerns regarding adaptation works undertaken in the property’s…
202013007
The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of cracks in the walls of his property.. Total compensation ordered: £500.
202012337
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202012337 Birmingham City Council 15 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining…
202008235
The Ombudsman found maladministration in the landlord’s handling of the landlord's response to the resident’s request for compensation for personal injury and damage to personal items resulting from a leak caused by…
202008000
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the residents reports of: Mould and damp within the property and the installation of extraction fans.…
202002975
The Ombudsman found maladministration in the landlord’s handling of the landlord’s response to the resident’s request for it to redecorate, following damage caused by a leak from the roof.. Total compensation ordered:…
201913028
The Ombudsman found mediation settlement, no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The resident’s reports of discrimination…
202012909
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202012909 Birmingham City Council 11 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…
202006376
The Ombudsman found maladministration in the landlord’s handling of The complaint concerns: the landlord’s handling of the resident’s reports of outstanding repairs in her property. the impact the condition of the…
202004581
The Ombudsman found service failure, no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports of mould at her property..
202005838
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s concerns about the accuracy of the landlord’s contractor’s account of a repair visit at the property..
202010091
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated formal complaint.. Total compensation…
202007242
The Ombudsman found service failure, maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s response to her reports of a roof leak. This Service has also investigated the…
202009260
The Ombudsman found no maladministration in the landlord’s handling of the landlord's response to the resident's request to replace the kitchen..
202005389
The Ombudsman found no maladministration in the landlord’s handling of The complaint concerns: How the landlord handled repairs to kitchen drawers in the resident’s property. The landlord’s decision about the kitchen…
202006409
The Ombudsman found no maladministration in the landlord’s handling of REPORT COMPLAINT 202006409 Birmingham City Council 3 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining…
201915233
The Ombudsman found service failure in the landlord’s handling of The resident complains about the landlord’s handling of repairs required to the gas fire following on from a gas safety check, and the landlord’s…
202006450
The Ombudsman found service failure in the landlord’s handling of the landlord’s:. Total compensation ordered: £100.
202009576
The Ombudsman found no maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damp and mould in his bathroom and about the condition of the bath/sink..
201915592
The Ombudsman found service failure, maladministration, no maladministration in the landlord’s handling of This complaint is about the landlord’s response to: The resident’s Subject Access Request. The resident’s…
201915607
The Ombudsman found maladministration in the landlord’s handling of the level of service charge for major works..
201909262
The Ombudsman found service failure, no maladministration in the landlord’s handling of REPORT COMPLAINT 201909262 Birmingham City Council 22 December 2020 Our approach The Housing Ombudsman’s approach to investigating…
202000068
The Ombudsman found maladministration in the landlord’s handling of the Council’s assessment of the residents housing needs..
202115796
The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports that their boiler and heating were not working properly. The investigation has also considered the…
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