Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 5 published decisions.
Blackpool Council's maladministration rate (60%) is lower than the average for local authority / almo / tmo (71%) across published Ombudsman determinations.
202213281 Local authority / ALMO / TMO
The Ombudsman found service failure by Blackpool Council for not carrying out a recommended structural survey before letting a property to a resident with vulnerable children, leading to distress and the need for the…
202122535 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to continue charging rent while seeking possession of the property. The resident remained a secure tenant with a legal interest in the property until…
202121118 Local authority / ALMO / TMO
Severe maladministration in complaint handling; maladministration for garage roof leak delay and washing line delay; service failure for squirrel response; no maladministration for asbestos, insulation, gas servicing or…
202124721 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's decision to place a risk marker on the resident's tenancy file, as it was reasonable and proportional. However, there was service failure in the landlord's…
202004838 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of the resident's reports of anti-social behaviour and harassment. The landlord responded promptly, issued a verbal warning to the neighbour, offered…
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