Local authority / ALMO / TMO
Performance summary based on published UK Housing Ombudsman determinations. Figures reflect only complaints that reached a formal determination and are not a complete measure of service.
Published determinations
Decisions with an adverse finding
Most serious findings
Total across decisions
Decisions against
Count of outcomes reached across complaint heads in 3 published decisions.
Bolsover District Council's maladministration rate (33%) is lower than the average for local authority / almo / tmo (72%) across published Ombudsman determinations.
202326157 Local authority / ALMO / TMO
The complaint concerned the landlord's handling of reports of noise nuisance from a neighbour. The Ombudsman found no maladministration, as the landlord responded quickly, offered support to gather evidence, contacted…
202006688 Local authority / ALMO / TMO
The Ombudsman found no maladministration in the landlord's handling of ASB reports, CCTV installation, or the resident having three dogs, but found service failure in the landlord's complaint handling due to delays and…
202001223 Local authority / ALMO / TMO
The Ombudsman found no maladministration regarding repairs to the kitchen floor, asbestos concerns, loft inspection requests, and external brickwork/path repairs (delays were reasonable due to Covid-19 lockdown).…
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