Bolton at Home Limited

The Ombudsman found service failure, no maladministration, reasonable redress, severe maladministration, maladministration in the landlord’s handling of the landlord’s handling of the resident’s: Reports of damp and…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s concerns about electrical safety in the property. Our decision (determination) After considering the…

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of cladding repairs and its response to a request for compensation relating to heating costs..

The Ombudsman found reasonable redress in the landlord’s handling of The resident’s complaint is about the landlord’s: Delay in undertaking plastering works inside the property. Handling of the cleanup and repairs…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s: request for it to extend the property. reports of discrimination..

The Ombudsman found severe maladministration in the landlord’s handling of The resident’s complaint is about the landlord’s handling of her reports of various repairs, including leaks.. Total compensation ordered: £4852.

The Ombudsman found maladministration in the landlord’s handling of : the landlord’s handling of the resident’s reports about damp and mould, including repairs to the gutters. the landlord’s complaint handling.. Total…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of the landlord's response to the resident's: Reports of damp and mould in the communal area. Complaint about its…

The Ombudsman found service failure in the landlord’s handling of the landlord removing items from outside the resident’s flat. We will also investigate the landlord’s complaints handling.. Total compensation ordered:…

The Ombudsman found no maladministration, maladministration in the landlord’s handling of the landlord’s handling of: The resident’s request for a reimbursement of costs to replace fencing. The associated complaint..…

The Ombudsman found no maladministration, service failure in the landlord’s handling of the landlord’s handling of: Repairs and maintenance of the boiler at the property. The associated complaint.. Total compensation…

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to the resident’s reports that her kitchen extractor was not working effectively..

The Ombudsman found no maladministration in the landlord’s handling of : The landlord’s handling of the resident’s request to have their name removed from a tenancy. The resident’s priority for social housing..

The Ombudsman found maladministration, no maladministration, reasonable redress in the landlord’s handling of the landlord’s handling of the resident’s reports of: Various repairs including gutters, plastering and…

The Ombudsman found maladministration in the landlord’s handling of the way the landlord responded to the resident's: Reports of noise nuisance; Complaint.. Total compensation ordered: £200.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of damage to the perimeter wall. The Ombudsman has also considered the landlord’s complaint handling..

The Ombudsman found maladministration, no maladministration, service failure in the landlord’s handling of the landlord’s: Handling of repairs including damp and mould throughout the resident’s property. Response to the…

The Ombudsman found maladministration, no maladministration in the landlord’s handling of the landlord’s handling of the resident’s report of anti-social behaviour and her request for a managed move..

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s response to concerns about the standard of workmanship following repairs to the bathroom..

The Ombudsman found service failure in the landlord’s handling of the landlord’s handling of the resident’s request for a copy of his tenancy agreement.. Total compensation ordered: £50.

The Ombudsman found maladministration in the landlord’s handling of the landlord’s handling of the resident’s reports of a leak in her bathroom..

The Ombudsman found maladministration in the landlord’s handling of REPORT COMPLAINT 202205301 Bolton at Home Limited 8 March 2023 Our approach […].

The Ombudsman found no maladministration in the landlord’s handling of the landlord’s decision not to permit the resident to keep a pet dog in the property..

The Ombudsman found service failure, no maladministration in the landlord’s handling of : The allocation of a neighbouring flat in 2017. The landlord’s handling of the resident’s reports of anti-social behaviour from…

The Ombudsman found service failure, maladministration in the landlord’s handling of the landlord’s: Response to reports of damp in the property. Response to damage to the property when the roof was replaced. Complaint…

The Ombudsman found service failure in the landlord’s handling of The complaint refers to: The landlord’s handling of the resident’s concerns about the standard of cleaning and grounds maintenance in the communal areas…

The Ombudsman found service failure, no maladministration, maladministration in the landlord’s handling of The resident has complained: That the landlord’s policy for gas safety checks does not comply with the rights of…